Farwest Corrosion Control Company

Customer Service Representative

Denver, CO

full_time

$39,520-$43,680

About This Job

Job Title: Customer Service Specialist

Location: Denver, CO

Hours: Monday – Friday, 8:00 AM – 4:30 PM

Salary: $19 - $21 per hour, negotiable depending on experience.

Opportunity for career growth and advancement within the company.

Benefits package including 401(k), dental, vision, health insurance, and paid time off.

Company Overview: Farwest Corrosion Control is a leader in providing corrosion control solutions to various industries, renowned for delivering top-quality products and exceptional customer service. We are seeking a dynamic and customer-focused individual to join our Denver team as a Customer Service Specialist. This is a great opportunity to be part of a company with strong growth potential and a collaborative work environment.

Main Job Tasks and Responsibilities:Customer Interaction & Support:

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Respond promptly to customer inquiries via phone, email, or in person with professionalism and courtesy.

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Provide accurate information regarding products, services, and orders.

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Handle and resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.

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Build and maintain strong relationships with customers to foster loyalty and repeat business.

Order Management:

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Accurately enter and process sales orders.

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Track and follow up on orders, ensuring timely delivery and addressing any backorders.

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Coordinate with warehouse and logistics teams to ensure efficient and timely shipments.

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Verify order accuracy, product availability, and pricing before processing orders.

Administrative & System Tasks:

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Maintain accurate customer records in CRM or ERP systems (e.g., Sage, SAP).

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Prepare and generate reports on customer activity, order volume, and service metrics.

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Assist with invoicing, returns, and credit processing when needed.

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Update and maintain customer data to ensure records are current and accurate.

Cross-Functional Collaboration:

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Work closely with sales, operations, purchasing, and accounting teams to address customer concerns.

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Assist sales representatives with quotes, product details, and lead times.

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Collaborate with the Business Development team and other departments to improve customer service processes and operational efficiency.

Education:

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Required: High School Diploma or GED

•

Preferred: Associate or Bachelor’s Degree in Business, Communications, or a related field (not mandatory but a plus)

Experience:

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Required: At least 2 years of customer service experience, preferably in a fast-paced office, retail, or distribution environment.

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Preferred: Experience using ERP or CRM systems, particularly Sage.

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Industry Experience: Previous exposure to the construction, manufacturing, or distribution industries is beneficial but not required.

Skills:

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Strong verbal and written communication skills.

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Exceptional customer service and problem-solving skills.

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Proficiency in data entry and Microsoft Office applications.

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Strong attention to detail and organizational skills.

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Ability to work efficiently in a fast-paced and dynamic environment.

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Experience with order processing, inventory management, and logistics is a plus.

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Bilingual or multilingual abilities are a plus.

What We Offer:

•

Competitive hourly pay ($19 - $21 per hour).

•

Opportunity for career growth and advancement within the company.

•

Engaging work environment with supportive colleagues.

•

Benefits package including 401(k), dental, vision, health insurance, and paid time off.

Farwest Corrosion Control Company: Denver, CO, 80239

We look forward to hearing from you!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

•
401(k) matching

Work Location: In person

Similar Jobs

Customer Service Representative

About This Job

Job Title: Customer Service Specialist

Location: Denver, CO

Order Management:

Administrative & System Tasks:

Cross-Functional Collaboration:

Education:

Experience:

Skills:

What We Offer:

We look forward to hearing from you!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

•401(k) matching

Work Location: In person

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