Customer Service Rep

Careers for the Driven

Valvoline has a rewarding opportunity as a Customer Service Representative. We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

How You’ll Make an Impact

We need a quick learner who can become a subject matter expert. In the role, you would be responsible for:

- Process and manage customer orders as well as resolving customer account issues in a timely and professional manner.

- Handle customer inquiries and concerns related to orders and accounts. This includes researching Accounts Receivable variances and/or navigating systems outside of SAP, such as Salesforce and customer specific portals.

- Provide proactive communication to internal and external business partners.

- Must be able to work with plants, carriers and others to schedule shipments to meet customer requirements.

- Salesforce and DASH

- Must be able to resolve customer account issues in a timely and professional manner

- Must be able to manage pricing process based on customer requirements.

- Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You’ll Need

- Some college or equivalent work experience in Customer Service or Accounts Receivable

- Minimum 1-3 years customer experience

- Experience with or knowledge of SAP

- Must be authorized to work in the U.S.

What Will Set You Apart

- Ability to manage multiple ERP systems

- Experience in Customer Service, Accounts Payable or Accounts Receivable

Benefits That Drive Themselves

- Health insurance plans (medical, dental, vision)

- HSA and flexible spending accounts

- 401(k)

- Incentive opportunity*

- Life insurance

- Short and long-term disability insurance

- Paid vacation and holidays*

- Employee Assistance Program

- Employee discounts

- Tuition reimbursement* - Adoption assistance*

- Terms and conditions apply, and benefits may differ depending on position.