Customer Service Rep L3

Overview

Con Edison is seeking part-time Customer Service Representatives to work in our Staten Island Call Center. Selected candidates must possess excellent oral and written communication skills and provide exceptional Customer Service. Selected candidates must be professional, courteous and level-headed while resolving customer inquiries in a pleasant manner. Only applicants who are bilingual in English and Spanish, Cantonese, Mandarin, and/or Korean will be considered. Candidates must be able to attend part-time training within various work locations.

Responsibilities

Core Responsibilities

- Required to work part-time as a Customer Service Representative.

- Required to work at the Customer Operations Call Center in various locations.

- Take multiple calls throughout your work day assisting customers with all inquiries including electric and/or gas emergencies and billing explanation.

- Required bilingual in English along with Spanish, Russian, Polish, Mandarin, Cantonese and/or Korean.

- Utilize various computer based systems to access customer accounts and input transactions.

- Analyze customer accounts to address any billing inquiries.

- Hybrid work schedule, please note hybrid work is subject to change.

- Candidates must be able to attend part-time training within various work locations.

Qualifications

Required Education/Experience

- High School Diploma/GED

Relevant Work Experience

- Ability to respond to direction and work as a member of a team using PC-based information systems in order to retrieve information to analyze customer accounts. Required

- Able to interact with customers over the phone as well as other avenues of contact, in a responsive, productive, and professional manner. Required

- Able to provide outstanding service in every customer encounter and be an effective communicator. Required

- Proficient bilingual in Spanish, Russian, Polish, Korean, Mandarin and/or Cantonese Required

- Bilingual candidates must pass a language performance test. Required

Licenses and Certifications

- Driver's License Preferred

Physical Demands

- Sit or stand to answer a phone for the duration of the workday

- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

- Possess manual dexterity and the ability to use hands for the duration of the workday

- Work rotating shifts, including nights, midnights, weekends and holidays

Additional Physical Demands

- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

- All applicants must pass all required placement exams.

- Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.