Customer Service Associate III

The Opportunity:

Company, Department: Nova Scotia Power, Customer Billing Services

Location: Halifax, Nova Scotia

Type of Employment: Regular, Full-Time

Closing Date: Monday, December 15th, 2025

We are currently looking for a Customer Service Associate III to join our Customer Billing Services team reporting to the Billing Supervisor.

Key elements of this role include::

As Customer Service Associate III you will:

- Review and approve Net Metering program applications.

- Coordinate the review of electrical plans by NS Power's inspection services department.

- Coordinate the execution of Net Metering participant agreements between the customer and NS Power.

- Coordinate the installation of the appropriate bi-directional metering equipment. When required, coordinate service upgrades/installations required to support the installed equipment.

- Answer Net Metering program inquiries from customers, installers, and other stakeholders.

- Enjoy working in a fast-paced environment and can effectively multi-task.

- Demonstrate problem solving and a commitment to exceeding customer expectations.

- Possess strong verbal and written communication skills.

- Handle stressful situations in an appropriate and respectful manner.

- Make solid decisions in pressure situations.

- Demonstrate commitment to the team's success.

You will be responsible for your personal safety and that of your co-workers by observing all Occupational Health and Safety Rules and Regulations. You will be accountable for environmental performance as it relates to the environmental management system processes and initiatives.

You may be asked to work additional hours when the business requires, including supporting emergency/storm situations which could fall within a 24-hour, 7 day per week operation.

These skills will make you successful::

You are a high performer, who provides excellent service by understanding customers’ needs and expectations. You possess excellent listening, communication and de-escalation skills with a knack to adapt to different personality types.

The successful candidate will have:

- Minimum of 4 years of customer service experience; knowledge in the energy industry is an asset.

- Minimum Grade XII education is required. Post-secondary education is considered an asset.

- Proficient computer and keyboarding skills are required (SharePoint, Word, Excel, Outlook and other related programs)

- Excellent problem-solving techniques.

- The ability to work independently with minimal supervision.

- Strong time management skills to balance multiple tasks and competing priorities.

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying.

Learn more about our culture and values:

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by Monday, December 15th, 2025 and let us know why this role is right for you.

The perks of joining our team? We offer::

- Flexibility: One flexible remote workday.

- Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.

- Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.

- Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees.

- Competitive Compensation: A comprehensive benefits plan and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera:

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy:

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.