Western Solar, Inc.

Customer Service Specialist

Bellingham, WA

Full-time

$41,600-$45,760

About This Job

Company Overview

Western Solar, Inc. is a leading provider of solar photovoltaic systems in the Pacific Northwest, with over 2,500 successful installations across residential, commercial, and institutional projects.

Summary

As a Customer Service Representative at Western Solar, Inc., you will be an integral part of our commitment to exceptional customer service. Located in Bellingham, you will assist clients throughout Island, Snohomish, Skagit, San Juan, and Whatcom counties by providing support and information about our solar solutions, ensuring a seamless experience from inquiry to installation.

Responsibilities

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Warmly greet and direct visitors, answer incoming calls and receive packages professionally and efficiently.

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Notify appropriate team members and/or initiate processes for visitors, calls, and deliveries.

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Maintain a professional, organized and welcoming front office environment.

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Monitor general inboxes and voicemail to ensure prompt responses.

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Contact new leads to conduct initial discovery calls, understand needs and explain the sales process.

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Schedule in-person site visits for sales team members.

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Enter new leads, service tickets, and phone call details into HubSpot (CRM) as appropriate.

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Respond to customer inquiries and provide solutions for frequently asked questions, first level support, with clear, professional communication.

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Create and manage contacts, deals and service tickets within our CRM per company processes.

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Support customers with front-end service requests and status updates.

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Identify opportunities to improve customer communication and internal processes.

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Work with team to create and publish engaging blog, newsletter, and social media content.

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Collaborate with team members to align marketing content with company goals.

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Track and report engagement metrics to refine content strategies.

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Support event promotion and outreach to strengthen customer connections.

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Support executive staff as requested.

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All roles require flexibility and contain other job duties as our team requires.

Qualifications

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Proven experience in customer service or support roles.

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Strong communication skills in English; multilingual abilities are a plus.

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Excellent phone etiquette and interpersonal skills for effective client interactions.

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Basic data entry skills with attention to detail for accurate record-keeping.

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Ability to work collaboratively within a team while also being self-motivated.

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Familiarity with renewable energy concepts is advantageous but not required.

If you're passionate about renewable energy and dedicated to providing outstanding service, we invite you to join our team at Western Solar, Inc. Apply today and help us make a difference!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Flexible schedule

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Health insurance

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On-the-job training

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Paid time off

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Referral program

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Vision insurance

Experience:

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Customer service: 2 years (Preferred)

Ability to Commute:

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Bellingham, WA 98226 (Required)

Ability to Relocate:

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Bellingham, WA 98226: Relocate before starting work (Preferred)

Work Location: In person