Customer Experience Representative

Sarjeant Propane is a leading local provider of reliable and efficient propane services in Ontario. With a solid commitment to excellence, we have built a reputation for delivering exceptional customer service and safe, dependable fuel solutions. Our dedicated team of propane experts are driven by a passion for meeting your energy needs with professionalism and expertise. Whether for residential, commercial, or industrial applications, we pride ourselves on offering reliable solutions and being your trusted partner for all propane needs.

Job purpose

As a Customer Experience Representative at Sarjeant Propane, your primary objective is to ensure our clients receive unparalleled support and assistance throughout their journey with our product and services. You will play a pivotal role in enhancing customer satisfaction, driving retention, and contributing to the overall success and growth of the company.

Duties and responsibilities

- Answer telephone, screen and direct calls, take and relay any messages.

- Handle customer inquiries and provide information and product education to callers.

- Receive payments over the phone from customers.

- Greet and assist customers and visitors coming into the office.

- Manage & respond to general inquiry email inbox.

- Enter propane orders and calls for service .

- Liaison with other departments (delivery, service, sales & credit).

- Escalate critical situations (emergency calls / leaks) .

- Provide one call resolution & exceptional customer service to customers .

Compensation

- Full-time, permanent position.

- Salary of $47,840 per year.

- Eligible for paid vacation time.

- Eligible for Group Benefits plan after 90 days and Group RRSP plan after one year of service.

Working schedule

- The work schedule consists of 5 shifts per week at 8 hours per day, 8:30 a.m. – 5:00 p.m., Monday to Friday.

- Long hours may be required during the busy seasons in order to meet operational needs.

Qualifications

- Minimum 2 years of experience within a professional office environment.

- Strong communication skills in English, both written and is required.

- Ability to communicate in French, both written and oral, is preferred.

- High school diploma required; Business Diploma preferred.

- Attention to detail, accuracy, and strong organization skills.

- Ability to prioritize tasks and multi-task.

- Strong analytical and problem-solving skills.

- Proficient in MS Word, Excel, Outlook.

- Must be a quick learner who is self-motivated.

- Excellent interpersonal and communication skills.

Sarjeant Propane is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment. Disability-related accommodations during the application process are available upon request.

Job Types: Full-time, Permanent

Pay: $47,840.00 per year

Benefits:

- Dental care

- Employee assistance program

- Extended health care

- Life insurance

- Paid time off

- RRSP match

- Vision care

Work Location: In person