Customer Care Representative

Customer Care Representative

Weir Minerals

Salt Lake City, UT

Onsite

Purpose of Role: The Customer Care Representative will be responsible for supporting the sales team with providing customer support to clients in the given territory and generating and managing spare parts sales quotations. They will manage all areas of the spare parts requirements and provide customer assistance to ensure spare parts compatibility for installed equipment, reviewing drawings and recommending spare parts as appropriate.

Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Generate and Audit PO’s: Enter spare parts orders, auditing the purchase at time of entry for proper discounts, terms/conditions, and taxes, ensuring they are in accordance with company policies.

- Customer Support: Provide customer assistance to ensure spare parts compatibility for installed equipment, review component drawings and recommend spare parts lists with customers as needed. Email order acknowledgements to customers and respond to customer inquiries regarding deliveries and expediting by collaborating with internal supply chain and operations teams.

- Process Orders: Process spare parts orders that are entered through Weir on-line ordering systems and have a firm knowledge of how the on-line systems function. Submit cost updates and item reactivation requests, reviewing the results for accuracy before submitting to the Customer Service Supervisor for sale price determination.

- Track Delivery Dates: Monitor items/orders for possible early shipment release and maintain order dates as appropriate. Review and maintain held, ship complete, credit card, and late orders.

- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

- 2 years of relative customer service/key accounts management experience

- Strong computer skills (Outlook, Adobe, Excel, and/or SAP)

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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