Customer Care Representative

Work Schedule and Other Information

HRSD seeks energetic, flexible, and team-focused Customer Care Representatives for the Payments Work Center. Normal business hours: Monday through Friday, eight-hour workday flexible between the hours of 7:00 AM and 5:00 PM; Closed on holidays. Payments Representatives are required to work in-office. Payments Representatives perform cashiering duties, account reconciliation, and general payment error resolution and back up the mail center as needed.

Brief Description

Under broad guidance, the Customer Care Representative is responsible for supporting the Contact Center by handling daily continuous phone, email, and chat interactions with customers to review accounts, payments, billing, and general customer inquiries. Customer Care Representatives handle 15,000-18,000 customer interactions monthly to deliver information to ~500,000 HRSD customers.

Detailed Description

Job Requirements

Education

Required

- High school diploma or GED equivalent

Experience

Required

- 2-3 years general office operations

- 2-3 years customer service

Desired

- 2 years in contact center, utility billing, accounts receivable or comparable work environment

Licenses and Certifications Requirements

- n/a

Additional Details

HRSD is committed to being an equal opportunity employer. HRSD does not discriminate against individuals in employment on the basis of race, sex, including sexual orientation, pregnancy, religion, color, national origin, age, disability, military or veteran status, genetic information, engaging in protected activity or any additional protected characteristics recognized by federal, state and local law.

HRSD is a Drug Free Workplace.