Customer Experience Advocate II

Customer Experience Advocate II

Location:Brooklyn Heights, OH, US, 44131

Workplace Environment: Hybrid

Company: AmeriGas Propane, Inc.

Requistion Number: 26463

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Job Summary:

The Customer Experience Advocate II (CXA) demonstrates a high level of competency and effectiveness when interacting directly with potential, new and existing customers, as well as AmeriGas colleagues. This CXA II will work in phone/digital channels to ensure a quality experience in every step of the customer’s journey, resulting in increased customer satisfaction and account retention for the company. The CXA II will support the learning of peers (new, developing team members) by collaboratively responding to requests for assistance, demonstrating effective skills in side-by-sides, and occasionally supporting new hire training.

Key Characteristics:

Duties and Responsibilities:

Knowledge, Skills and Abilities:

Education and Experience Required:

Working Conditions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer and telephone systems, visual, audio, and manual dexterity capabilities are essential to the work.

AmeriGas is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

This position will be posted until June 24th, 2025.

The hourly rate for this position is $22-24, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Cleveland