Customer Contract Specialist

Job Posting End Date

06-30-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Where Putting the Customer First Powers Everything We Do.

At AEP, we're more than just an energy company. We're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Job Description Work Designation – Onsite at 1 Riverside Plaza, Columbus, OH.

The Customer Contract Specialist is responsible for reviewing and processing customer contracts. Participates in daily Contract Management operations and assists Contract Management team members when necessary.

What You'll Do:

- Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations.

- Responsible for supporting all aggregation requirements, including maintaining PUCO regulations, utility data requests, preparing pricing requests, and enrollment submissions & recessions.

- Support daily operations associated with the aggregation programs and coordination with internal teams, external partners, and communities.

- Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes.

- Other duties as assigned by management 40-45 hours per week expected.

What We're Looking For:

High School diploma or GED required. Bachelor’s Degree (Business, Management preferred) or equivalent preferred. Minimum 1 year contract management, operations or relevant business experience preferred.

Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions. Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement.

Other Requirements

:

Initiative Execution & Business Acumen

:

Focus on accuracy, detail, and understanding across various business disciplines.

Leadership & Team Collaboration

:

Strong leadership abilities with proven success in team environments. Demonstrated experience managing multiple markets.

Analytical & Conflict Resolution Skills

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Enhanced analytical thinking and effective conflict resolution techniques.

Service Orientation & Time Management

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Results-driven with a strong focus on customer service and effective multitasking.

Communication & Self-Motivation

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Excellent communication skills and high-energy self-starter.

What You'll Get:

$22.00 to $24.00 per hour

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Compensation Data Compensation Grade:

SP20-003

Compensation Range:

$21.49-26.87 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.