Customer Consultant - Inbound

Peoples Gas, a subsidiary of WEC Energy Group, is seeking a Customer Consultant in our Chicago, Illinois location. The hourly rate starts at $23.65, with the opportunity for performance increases and additional differential pay for bilingual (Spanish) candidates who pass the bilingual assessment. Our bilingual positions start at $25.15 an hour. There may be a remote work option for this position after successful completion of training and meeting performance goals.

Job Responsibilities

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

As a Customer Consultant, you will be responsible for handling On/Off Orders, while receiving and verifying information for customers and coordinating schedules for gas service when necessary. Additional responsibilities include handling customer billing inquiries over the telephone regarding where to pay bills and billing details. Consultants also report emergencies and outages to the appropriate service department and respond to customer inquiries and provide appropriate safety information.

Successful applicants must possess customer service experience. Computer experience is required.

Our hours of operations are Monday – Friday 7:00am-7:00pm and Saturday from 7:00 am- 3:00 pm. Shift selections are offered based on seniority and it is typical for new hires to work an afternoon/evening shift during their first round of shift selections.

Please join us and apply today!

Preferred Qualifications

Testing Requirements Selection System for Customer Service (SACS):

This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions.

07/18/2025

$23.65

$26.29

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

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WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.