Chesapeake Plumbing and Heating, Inc.

Customer Care Representative

LocationRemote
Job TypeFull-time
Salary$41,600-$45,760

About This Job

Chesapeake Home Services has an immediate opening for a Customer Care Representative to join the team. The right candidate will be able to think quickly on their feet and easily adapt to changes within our rapidly growing company. You must have the ability to manage challenging situations, handle administrative tasks, excel with technology, and possess solid written and verbal communication skills. The successful candidate effectively balances multiple priorities and works well independently.


Benefits & Compensation

Competitive salary packages and bonuses
Competitive health, vision, dental, life, and disability benefits
Chesapeake covers health insurance premiums for employees based on plan selection.
Tuition reimbursement on approved programs
Monthly contribution to pay for employee gym membership
401(k) and education retirement planning


Responsibilities and Duties:

Receive incoming customer calls
Schedule service technician to different customer jobs
Schedule jobs in an efficient and effective order
Use judgement to balance urgency of customer requests
Collect Customer payments when applicable
Meet personal and team goals and call handling quotas
Call customers to schedule service appointments
Inform customers about company deals and promotions where applicable
Communicate with Service Technicians about schedule changes
Work with team to create more effective processes where applicable


Qualifications:

Minimum 2 years of Customer Service experience (required)
Basic understanding of plumbing and HVAC terminology (required)
Technologically experienced (preferred)
Proficient in MS Office Suite
Experience receiving incoming calls and making outgoing calls to customers (preferred)
Experience with scheduling
Strong organizational skills
Ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Expert level written and verbal communication skills
Ability to master new software programs quickly
Demonstrated proactive approaches to problem-solving with strong decision-making capability
Easily adaptable to fast-growing work environment

The right candidate should be coachable with the attributes of a self-starter with the ability to exercise good judgement in a variety of situations. They will be able to maintain a realistic balance among multiple priorities, with proven ability to work independently. They should excel in a very fast-paced environment, be able to thrive under pressure, and demonstrate the highest level of professionalism. All candidates should deliver with a “No Excuses, Make It Happen” attitude.


Job Type: Full-time


Pay: $20.00 - $22.00 per hour


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance


Schedule:

Monday to Friday
Overtime


Supplemental Pay:


Bonus opportunities


Work Location: Remote

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