Customer Care Representative - Charlotte, NC (Full Time)

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

POSITION SUMMARY

Build an exciting, rewarding career with us and play an integral part in Piedmont Natural Gas' success and satisfaction as a Customer Care Specialist.

This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved.

The Customer Care Specialist will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs.

Consider joining the Duke Energy team, where you’ll find a friendly work environment, comprehensive benefits, and development opportunities.

Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

WE OFFER

PAY AND WORK SCHEDULE:

+ Hours of Operation: Monday-Friday, 7:30 AM – 7:00 PM + Charlotte, NC Only – hours of operation include weekends and overnight shifts + Over-time and storm duty calls are expected

TARGET START DATE:

TRAINING DETAILS:

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING

REQUIRED QUALIFICATIONS

DESIRED QUALIFICATIONS

WORKING CONDITIONS

Virtual* - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to the designated Duke Energy facility and will be asked to report to the facility once a month or for technical related issues.

WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS

+ Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment.

+ It is the policy of Duke Energy to maintain a drug-free workplace.

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Tuesday, May 13, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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