Customer Care Home Survey Associate

Location: Field-based

Job details

- Pay: $30.00/hour (time spent with customer in-home) + $0.40/mile reimbursement (to/from appointments); paid nightly upon completion

- Job type: [Part-time] [Contract/1099]

- Schedule: Evenings (most appointments 11–8pm), some weekends as needed

- Benefits: Paid training · Mileage reimbursement · Flexible schedule

Full job description

We’re looking for a friendly, organized Customer Care Home Survey Associate to visit customers’ homes, collect required documents/photos, and provide simple tech support—no selling.

You will:

- Visit scheduled appointments (we provide the leads/addresses).

- Capture clear photos of the power bill, electric meter, main electrical panel, and roof (ground-level/curbside).

- Help customers log in to their utility/online billing account and download the latest bill.

- Start a Zoom call and connect the customer with their Energy Specialist to review their proposal; stay available for basic support.

- Upload all photos/files to our CRM, label correctly, and complete checklists.

- Communicate status updates (arrival, completion, issues) to the team.

This is a customer support & document collection role—not sales.

Requirements

- Evening availability (peak customer times).

- Laptop or tablet for logins/Zoom (hotspot or data plan a plus).

- Reliable transportation and valid driver’s license.

- Comfortable with Zoom, email, Google Drive/Photos (or similar tools).

- Able to take well-lit, readable photos and follow a checklist precisely.

- Professional, clear communicator; patient when guiding customers.

Nice to have: Bilingual (English/Spanish); prior field support, utilities/solar, or home-services experience.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Expected hours: 20 – 40 per week

Benefits:

- On-the-job training

Work Location: On the road