Customer Application Engineer

Grid Solutions, a GE Vernova business, is focused on bringing together technologies and expertise to help solve the toughest power system challenges, accelerating the global transition to a more resilient and reliable grid.

Within Grid Solutions, GEV’s Critical Infrastructure Communications solutions deliver comprehensive networks that are designed to be secure, flexible, and tailored to meet customers’ objectives and unique geographic requirements. GEV supplies critical infrastructure communications, with a focus on energy, oil and gas, mining, water/wastewater, and transportation.

# Job Description

This role covers the Level three technical support for GEV CIC Wireless and Optical portfolio globally based out of Rochester USA.

The main interface points are the L1/L2 support teams from the GEV regions worldwide (Receiving support tickets) as well as the L4 Technology team in Rochester (Submitting support tickets).

Part of this role is to maintain a platform in Rochester with the main GEV Wireless and Optical Products to facilitate the troubleshooting and the reproduction of the issues faced by L1/L2 to try and provide the solution before escalating to L4 when needed.

Roles and Responsibilities

- Global L3 after sales technical support for GEV Wireless and Optical portfolio.

- Maintain a test platform in Rochester to aid in the troubleshooting process.

- Technical coordination with internal/external clients.

- Technical coordination with the Technology Team (L4 support) when needed to resolve the client tickets.

- A secondary task for this role is to provide “on the Job training” for GEV operations team and provide technical support to ramp up the technical capabilities in regions where we are introducing the use of the wireless and optical portfolio (occasional international travel is required).

- Monthly KPI reporting.

Required Qualifications

- Bachelor’s degree or above.

Desired Characteristics

Relevant professional experience in below fields:

- RF wireless (UHF, VHF, Cellular Wifi…):

- RF propagation studies.

- Antennas, duplexers, and other RF accessories characteristics.

- Signal modulations: QAM, FSK, OFDM…

- Cellular architecture

- 4G LTE, RAN, EPC…

- Layer 2 MAC connectivity.

- IP Networking (Switching, routing, VPN, QoS…).

- Network and device management.

- Cybersecurity basics: encryption certificates, firewalling…

- Troubleshooting: Hardware and software related.

- Experience in MPLS, SDH, SONET and other optical technologies experience is a definite plus. However, the “must have” criteria is professional experience in Wireless fields.

- Fluent in English.

- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.

- Experience in customer support ticketing tools.

- Familiar with Power utility and industrial environments

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

For candidates applying to a U.S. based position, the pay range for this position is between $88,600.00 and $147,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on December 05, 2025.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.