Vector Services

CSR/Dispatcher

LocationBrooklyn Park, MN
Job TypeFull-time
Salary$52,000-$62,400

About This Job

Vector Services is growing – and we’re looking for a highly skilled and motivated Customer Service Representative / Dispatcher (CSR/DSR) to join our team! If you thrive in a fast-paced environment, love helping customers, and know your way around ServiceTitan, we want to hear from you.


What You’ll Do:

Answer incoming calls and assist customers with scheduling service calls and resolving inquiries
Dispatch technicians efficiently and proactively based on skill, location, and job type
Manage and update job records in ServiceTitan
Monitor technician progress and adjust dispatching as needed
Follow up on open estimates, unsold jobs, and customer satisfaction
Communicate effectively with technicians, customers, and management


Requirements:

Minimum 2 years of experience in a CSR or DSR role in the home services industry
ServiceTitan experience is a MUST – please do not apply without it
Strong multitasking, organizational, and communication skills
A positive attitude and a proactive approach to problem-solving
Familiarity with HVAC, plumbing, or electrical terminology is a plus


What We Offer:

Competitive pay based on experience
Health, dental, and vision benefits
Paid time off and holidays
A supportive and family-oriented work environment
Opportunities for growth within the company

Join a company that values its people, serves the community with pride, and is committed to excellence in everything we do. We look forward to meeting you!


Job Type: Full-time


Pay: $25.00 - $30.00 per hour


Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance


Schedule:


8 hour shift


Ability to Commute:

Brooklyn Park, MN 55445 (Required)


Ability to Relocate:

Brooklyn Park, MN 55445: Relocate before starting work (Preferred)


Work Location: In person

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