Vector Services is growing – and we’re looking for a highly skilled and motivated Customer Service Representative / Dispatcher (CSR/DSR) to join our team! If you thrive in a fast-paced environment, love helping customers, and know your way around ServiceTitan, we want to hear from you.
What You’ll Do:
•Answer incoming calls and assist customers with scheduling service calls and resolving inquiries
•Dispatch technicians efficiently and proactively based on skill, location, and job type
•Manage and update job records in ServiceTitan
•Monitor technician progress and adjust dispatching as needed
•Follow up on open estimates, unsold jobs, and customer satisfaction
•Communicate effectively with technicians, customers, and management
Requirements:
•Minimum 2 years of experience in a CSR or DSR role in the home services industry
•ServiceTitan experience is a MUST – please do not apply without it
•Strong multitasking, organizational, and communication skills
•A positive attitude and a proactive approach to problem-solving
•Familiarity with HVAC, plumbing, or electrical terminology is a plus
What We Offer:
•Competitive pay based on experience
•Health, dental, and vision benefits
•Paid time off and holidays
•A supportive and family-oriented work environment
•Opportunities for growth within the company
Join a company that values its people, serves the community with pride, and is committed to excellence in everything we do. We look forward to meeting you!
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
Schedule:
Ability to Commute:
•Brooklyn Park, MN 55445 (Required)
Ability to Relocate:
•Brooklyn Park, MN 55445: Relocate before starting work (Preferred)
Work Location: In person