Communications Coordinator I

Responsibilities/Pay Grade

JOB SUMMARY: H106

Reports to the SCADA Operations Supervisor. The Communication Coordinator I (hereinafter referred to as Coordinator) is the entry-level position for the Supervisory Control and Data Acquisition (SCADA) division within the Water Production department.

Uses the SCADA system to monitor the operation of the sewage lift station system. Documents and responds to lift station alarms and malfunctions to dispatches proper maintenance personnel providing as much pertinent information as possible.

Operates SCADA system to monitor the operation of the lift station system, analyzes all data received to detect any anomaly, notifies and directs maintenance personnel providing preliminary diagnoses based upon the information provided by the SCADA system or customer complaints.

Interprets criticality of emergency situations, makes decisions with limited supervision and communicates directly with first responders, supervisors and emergency personnel, evaluates and makes decisions to determine further action, prioritizes problems according to severity.

ESSENTIAL JOB FUNCTIONS:

24 Hours a Day 365 Days A Year Duties

ECUA's SCADA system is operated 24 hours a day, 365 days a year. The Coordinator is responsible for the communication of water line breaks, force main breaks and lift station alarms and utilizes several communication means (two-way radios, telephones, fax, emails and other communications equipment) to receive and respond to communication with ECUA field personnel.

Coordinator reviews information received and takes appropriate actions. Receives request for and initiates all utility spot orders. Prepares all Sanitary Sewer Overflow (SSO) reports based on information received from field crews, routes reports for review and sends report to responsible ECUA staff members and regulatory agencies.

Uses computer programs and software (Microsoft Word & Excel and Adobe) to track, analyze, and report data.

Additional Duties Performed After Hours, on Weekends and Holidays

After hours, on weekends and holidays is the primary contact responsible for receiving and responding to calls from customers, ECUA staff and others. Solicits information from caller concerning the reason for the call and takes appropriate actions such as providing information, issuing work orders, dispatching personnel, initiating reports and logs, etc.

Prepares Sanitary Sewer Overflow (SSO) reports based on information received from field crews. Submits reports to numerous State and local agencies, and ECUA directors and supervisors. Maintains report files.

Initial contact for telephone calls or emails after hours or in emergencies. Questions calling party and solicits information concerning the specifics of the problem.

Knows, understands and adheres to department SOP's.

Keeps up to date with Safety Requirements and Rules including, but not limited to OSHA, department Standard Operating Procedures (SOP), the ECUA Employees Manual and other applicable documentation.

Submits and receives standard and emergency utility locate requests 24 hours a day.

Contacts appropriate field personnel and appraises them of all situations.

Using a Geographic Information System (GIS), reads and interprets maps in order to provide needed information to field crews.

Maintains logs, records, and files.

Prepares and distributes work orders using multiple work order systems.

All other duties as assigned.

Minimum Qualifications

High school diploma or equivalent. (Educational documentation will be requested upon offer of employment.)

Two (2) years of progressively responsible experience in utility maintenance work or support. Customer service experience involving frequent public contact is preferred.

Basic level of computer/software skills (i.e., Microsoft Word and Excel). Computer skills of successful candidates will be tested.

The Communications Coordinator is required to work rotating shift work in a combination of 8 and 12 hour rotating shifts, including holidays.

Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications:

Possession of a valid driver license.

Within 24 months of employment:

Successful completion of the online University of Florida (Treeo Center) Wastewater Collection Systems Course; or The California Sacramento State Operation and Maintenance of Wastewater Collection Systems, Volume I & II course with Certificate of Completion.

Completion of ECUA required training modules.

Employment offers to all new hires are contingent upon the job candidates successfully passing background, motor vehicle and reference checks, drug screening, and post job offer physicals (that may include pulmonary testing). All applicants are subject to physical assessments as required by job.

Physical Requirements/Working Environment

While performing the essential functions of this job the employee is regularly required to use hands to handle or feel, or reach with hands and arms; read printed materials and a computer screen; and communicate in person, over the telephone, or via radio; monitor, detect and timely react to changes in multicolor sensor lights on computer screen.

The incumbent's working conditions are typically quiet to moderately loud.

As a disaster team member, the employee is required to be available to work before, during, and after disaster as directed.

Knowledge, Skills, and Abilities/Supplemental Information

MATERIAL AND EQUIPMENT USED:

Two-way radio

Computer and peripheral equipment

Calculator

Multi-line telephones

Standard office equipment

Knowledge of:

Operating and maintenance requirements, procedures, and techniques of a water/wastewater utility system.

Skill in:

Operating computerized equipment, personal computer and software programs (Microsoft Word & Excel and Adobe), calculator, and a two-way radio.

Speaking clearly and communicating effectively, including dealing with irate customers.

Map reading.

Ability to:

Understand and follow moderately complex written and oral instructions and procedures.

Monitor the operation of lift station equipment using a computerized telemetry system to interpret malfunctions and notify maintenance personnel.

Operate a computerized telemetry system and two-way radio.

Communicate clearly, effectively and professionally to internal and external customers and related agencies.

Listen well and retain, note, and/or relay accurate information.

Make decisions and assume responsibility, perform duties and handle tasks under potentially stressful conditions.

Maintain various logs, records, and files.

Multi-task and effectively coordinate various components of ECUA operations simultaneously.