Coordinator, Business Operations & Office Support

Highlights of the job

EPCOR’s North American Commercial Services (NACS) group is hiring one (1)

Coordinator, Business Operations & Office Support for a full-time, permanent position based in Calgary, AB.

As the Coordinator, Business Operations & Office Support, you will manage the office of the Director, Commercial Operations, and provide administrative and coordination support to the broader Commercial Operations leadership team. This includes overseeing day-to-day administrative functions, coordinating events, resolving facilities and purchasing issues, and supporting the implementation of new technologies and processes. You will also act as a key liaison between Commercial Operations and Information Technology.

We welcome applications from both internal and external candidates. Current EPCOR employees are reminded to apply using their “@epcor.com” email address. This position is eligible for EPCOR’s Where We Work hybrid program, based on business needs and eligibility.

What you’d be responsible for

Reporting to the Director, Commercial Operations, and working closely with senior leaders, you will also provide ad hoc support to the Senior Vice President, North American Commercial Services. Key responsibilities include (but are not limited to):

- Providing full administrative support to the Director, including calendar management, travel arrangements, and coordination of director-led events.

- Offering ad hoc administrative and specialized office support (e.g., printing, binding, supplies) to the Senior Vice President, North American Commercial Services, as needed.

- Anticipating business needs and making administrative decisions independently where appropriate.

- Supporting the execution of business plan deliverables (e.g., organizing team events, managing milestone recognition gifts and celebrations).

- Coordinating with internal and external service providers or vendors (e.g., IT, security, couriers, office services) to resolve issues and ensure smooth operations.

- Investigating and resolving administrative issues related to internal processes (e.g., telecom billing, clothing orders, safety concerns).

- Planning and executing department events, including logistics such as venue or meeting room selection, A/V setup, catering, seating, and budget tracking.

- Maintaining and tracking confidential operational reports, action items, and business planning documents.

- Managing all purchasing cards (PCard) expenses for the Commercial Operations team, ensuring monthly reconciliation, accurate account coding, and proper attachment of corresponding receipts on Oracle.

- Offering back-up and support to peers as needed.

What’s required to be successful

To thrive in this role, the ideal candidate will bring a combination of education, experience, and key competencies:

Education:

- High school diploma is required.

- Administrative Professional Certificate or Diploma in Business Administration, Office Management (or related discipline) would be an asset.

Experience:

- 5+ years of related office management experience, in a senior administrative or coordination role, ideally supporting multiple leaders or departments.

- Office event planning and coordination including logistics management.

- Familiarity with EPCOR systems and processes is considered an asset but not required; we value adaptability and a strong learning mindset.

Skills & Competencies:

- Strong organizational, time management and problem-solving skills with the ability to manage competing priorities effectively.

- Excellent interpersonal (social) and communication (both verbal and written) skills, with a proactive, service-oriented mindset.

- High level of discretion and professionalism in handling confidential information.

- Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams), with comfort in learning new systems.

- Proficiency in SharePoint site design and administration is considered an asset.

- Ability to collaborate across teams, self-manage, and work independently.

- Strong analytical and process-oriented thinking, with the ability to identify issues, navigate internal processes, and coordinate resolutions.

- Highly skilled in developing and organizing workflowprocesses, ensure quality, and deliver timely services.

As the successful Coordinator, Business Operations & Office Support , you demonstrate strong communication skills, a proactive mindset, and the ability to work independently while resolving issues efficiently. You take initiative and anticipate the needs of the team, consistently managing a high volume of tasks with precision and prioritization. Highly organized and solutions-focused, you continuously seek opportunities to improve processes and deliver exceptional service to those you support.

Other important facts about this job

Jurisdiction: Out of Scope

Hours of work: 80 hours bi-weekly

EPCOR Employees: To ensure your application is recognized as internal, please apply using your “@epcor.com” email address.

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Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)

- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.

- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.