CALL CENTER REPRESENTATIVE I

POSITION TITLE: CALL CENTER REPRESENTATIVE I

POSITION ID NUMBER: 6113

DEPARTMENT: MARKETING

REPORTS TO: CALL CENTER SUPERVISOR

STARTING PAY RATE: $18.00 PER HOUR / $37,440.00 YEARLY

FLSA STATUS: NON-EXEMPT HOURLY

KEY WORDS : CALL CENTER; CUSTOMER SERVICE, FACILITATOR, BILINGUAL

JOB PROGRESSION PATHWAY (FUTURE POSITION ADVANCEMENTS)

Call Center Representative I: $18.00 PER HOUR / $37,440.00 YEARLY

Call Center Representative II: $20.33 PER HOUR / $42,286.40 YEARLY

Call Center Representative III: $21.60 PER HOUR / $44,928.00 YEARLY

Call Center Representative, Senior: $22.94 PER HOUR / $47,715.20 YEARLY

Multiple language speakers desired

JOB SUMMARY: This is considered the entry-level training position anticipated to last approximately 12 months. After approximately 12 months this position should progress to Call Center Representative II. This position assists customers and provides service primarily via telephone. The Customer Care Group plays a significant role in customer service; they are often the first and only contact customers have with the District. Incumbents enter, schedule, assign, and print, request for service, transfer of service, termination of service. This position also provides departmental support for various processes and departmental needs. Incumbents may focus on one or more of the essential duties depending on the function assigned.

Incumbents in this position will be held to the District’s Gold Standard for Customer Service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The principal duties and responsibilities enumerated are all essential job functions.

EDUCATION AND EXPERIENCE:

High School plus two to five years of experience.

ESSENTIAL COMPETENCIES:

Excellent verbal skills (oral and written) as well as mathematic (add, subtract, multiply, divide, etc*.) and documentation proficiency.

Able to work independently with little supervision and* also, as a team player; exhibiting accuracy, reliability, and dependability with collaborative and competent character.

TECHNICAL SKILLS REQUIRED:

Skills to use general office equipment such as a telephone, personal computer and keyboard, facsimile machines, photocopier etc*.

OTHER FACTORS:

Drug Testing for Illegal Drugs: Employees in this classification will be subject to undergo testing for illegal drugs in accordance with DOT Pipeline Safety Regulations, Code of Federal Regulations, Title 40 (49 CFR), Part 199*.

BENEFITS:

Okaloosa Gas Districts offers a competitive benefits package, including:

BCBS Medical 100% employer paid for employee, 92% employer paid for family,

BCBS Dental 100% employer paid for employee or family,

BCBS Vision,

Healthcare Flexible Spending Accounts (FSA),

Dependent Care Flexible Spending Accounts (FSA),

Life insurance 100% employer paid,

Short Term Disability 100% employer paid,

Long Term Disability 100% employer paid,

Accidental Death and Dismemberment 100% employer paid,

AFLAC supplemental insurance,

Air Ambulance insurance,

Pet insurance,

Vacation Leave (80 hours per year) accrual based for the first 5 years, increases thereafter,

Sick Leave (80 hours per year) accrual based

11 Paid Holidays, includes 2 days for Thanksgiving and 2 days for Christmas

401(a) 8% Employer Defined Contribution Retirement, (employer paid, does not require employee contributions)

457(b) Employee Deferred Compensation Retirement Plan

Gym reimbursement/incentive up to $50 per month

Health Fair 100% employer paid

Wellness Program w/ incentives

Safety shoe reimbursement up to $150 per year

Uniforms 100% employer paid

Employer Assistance (Counseling) Program

Employee Events - Spring Crawfish Boil, Summer Picnic, Thanksgiving Lunch, Annual Banquet/Holiday Party

and up to $3,500 annual education reimbursement.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 850-729-4700 or careers@okaloosagas.com for assistance.