Consultant, Customer Strategy & Experience (Lead)

Job description:

The Consultant is accountable to provide leadership and strategic consultation and support to a broad range of multiple functional areas. As a member of SaskPower’s management team, this position is responsible to research, develop, recommend and implement strategic and operational programs, policies and procedures regarding SaskPower’s organizational structure, operations and managerial methods; ensuring alignment with both departmental and corporate goals and objectives.

KEY ACCOUNTABILITIES:

• Provide strategic and confidential consultation and advice on a broad range of multiple functions, while providing creative solutions to the organization related to the management and day-to-day operations of the organization

• Lead and participate in projects identifying current and future business needs, industry best practices, opportunities and challenges of the organization or department(s); providing recommendations and executing operational improvements to methods, systems and procedures that impact SaskPower’s operations and people

• Lead and participate in cross-functional work teams, strategic planning initiatives, workshops and meetings in order to develop innovative and practical business solutions

• Develop, organize and deliver presentations, reports and briefings for internal and external audiences

• Drive and facilitate change, including making change happen throughout the organization through the implementation of strategic projects or initiatives

• Develop and maintain strategic networks and business relationships both internal and external to SaskPower in order to foster a positive and productive work environment

• Provide leadership and direction to project teams, corporate programs and/or assigned staff as required

• Other related duties as assigned

KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor’s Degree in Business Administration, Commerce, Engineering or other related equivalent AND/OR;

• Master of Business Administration (MBA) would be considered an asset AND/OR;

• Five (5) years related experience in developing, leading, and executing customer focused strategies and working in a customer centric environment including: analyzing and interpreting customer data to improve and enhance Customer Experience, facilitating strategic conversations, leading journey mapping exercises and presenting to senior leadership

• Team leader and member with the ability to build and maintain strategic relationships both internal and external to SaskPower

• Results oriented thinker, with the ability to manage and provide advice regarding complex and confidential issues with sensitivity and professionalism

• Ability to impact and influence others while holding people accountable

• Excellent oral and written communication skills

• Ability to work and manage in a changing environment

• Excellent interpersonal, facilitation, project management and decision making skills

• Ability to foster a culture focused on safety, innovation and teamwork

• Demonstrated skill in SaskPower’s competencies

• Must have a continuing record of professional development

A suitable combination of relevant education and experience may also be considered