Community Relations Manager

Location Role: Hybrid (with flexible travel to NH, MA, VT)

Role Summary:

The Community Relations Manager’s primary responsibility is to act as liaison between GRH, the general public, the host communities where our facilities are located, public safety agencies, and certain other governmental and non-governmental stakeholders. This role will be responsible for various external communications, community engagement, community development, initiatives to create and implement community communication plans in partnership with the VP, External Affairs.

This role travels regularly to company offices and facilities and communities located in Massachusetts, New Hampshire, and Vermont, and occasionally elsewhere as required to perform the functions. Limited overnight and out of the region travel could be required.

Responsibilities

- Maintains positive stakeholder relations throughout all 52 communities where GRH operates.

- Demonstrates strong judgment while working cross-functionally to solicit input and expertise from pertinent teams within GRH and responds to issues externally that may impact our communities and/or our business interests.

- Provides community relations and stakeholder engagement support for a variety of internal GRH functions (ex: Dam Safety and Growth initiatives).

- Monitors traditional media and social media to maintain corporate awareness matters receiving public attention.

- Monitors public communication channels for community relations, including CR email and phone mailboxes, to ensure prompt responses.

- Directly responds to all manner of public inquiries via phone, email, and other communication methods, including from members of the press.

- Develops and implements community specific strategies that communicate/reenforce GRH’s mission, vision, and values.

- Manages corporate community investment and employee engagement programs.

- Ensures relevant documentation is maintained in accordance with company expectations including: reports, surveys and other related information; and

- Performs other job-related duties as assigned.

Qualifications

- 3+ years prior/progressive experience in a public relations environment (power generation experience is a plus).

- Bachelor’s degree in Marketing, Communications, Public Relations or related field of study is preferred, experience in lieu of degree will also be considered.

- Experience creating and implementing external communication plans, including crisis communication management, utilizing modern communication strategies.

- Experience working closely and building trust across all levels and excellent interpersonal skills, including effective communication/presentation and public speaking skills.

- Ability to travel regularly throughout MA, NH, VT (up to 50%);

- Excellent organizational skills and attention to detail; strong time-management skills with a proven ability to meet deadlines and juggle multiple projects.

- Excellent analytical and critical thinking skills; and

- Excellent PC skills, including MS Office with an emphasis on SharePoint.

Work Environment & Physical Requirements:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and/or listen. The employee is frequently required, sometimes for extended periods, to sit, drive and/or stand. This role routinely uses standard office equipment such as computers, phones, printers/copiers, etc. The employee must occasionally lift and/or move objects up to 15 pounds, climb stairs/ladders and walk/hike long distances. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. When in and around our assets employee may be around potential hazards with regards to machinery/mechanical and electrical equipment. Temperatures may vary depending on location and noise levels in all areas are within acceptable tolerance ranges for those specific work areas. Employee will be required to wear appropriate PPE depending on working location.

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Flexible spending account

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Retirement plan

- Vision insurance

- Wellness program

Work Location: Hybrid remote in Westborough, MA 01581