Communications Agent

Job Description

Job Description

We are seeking a dedicated and detail-oriented Communications Agent to join our growing team in Charlotte, NC. The ideal candidate will serve as the key liaison between our internal departments and external clients, ensuring timely and professional communication at all times. This role requires excellent verbal and written communication skills, a proactive attitude, and a strong ability to manage multiple projects.

Responsibilities

Serve as the first point of contact for client inquiries and general communication

Draft, review, and send formal correspondence, reports, and updates to clients and partners

Coordinate with various departments to ensure consistent and timely messaging

Maintain accurate records of all communications and follow-ups

Support the planning and execution of internal communications and meetings

Assist in the development and improvement of communication strategies and materials

Address customer concerns or inquiries with professionalism and efficiency