Commercial Retention Representative

What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.

Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Safety Focused: We care about you and have committed to a zero-harm workplace.

Responsible for supporting their assigned geography’s most profitable Commercial accounts, the Commercial Retention Representative (CRR) will maintain a positive relationship with their customer base. The core function of the CRR is to cultivate strong relationships with each of their customers so that the customer remains with Superior Plus for the long term.

What you’ll do:

- A team player, the CRR will also provide general support to their assigned geography in regards to Commercial Customer issues, collaborating consistently and frequently with the Field Operations Team in order to retain customer business.

- Supports the seamless transition of new customers sold by Superior’s Outside Sales Team into the existing business portfolio.

- Required to contact their assigned customer list on a consistent basis, the CRL will log all information from each contact in multiple CRM tools for company visibility.

- Responsible for Commercial contract renewal and creation in their assigned geography, the CRR will look to enhance or maintain customer profitability while ensuring customer retention.

- The CRR will, on a daily basis, support and respond to any Net Promotor Score submissions from Commercial customers, while rectifying any potential issues from occurring in the future.

- Along with support from the Marketing Team, the CRR will supplement outbound content initiatives with communication to customers that align with the message from mailers, emails, bill inserts, and more.

- The CRR will be available for inbound customer support during non-working hours in an effort to align with our Commercial customer’s needs.

- The CRR will also support outbound resolution for leading indicators of customer attrition - out of gases, volume declines, and more

- Performs other related duties as assigned.

What you bring:

- Post secondary education or equivalent experience in business, sales or account management, customer experience.

- 2-5 years of experience in sales, account management, or customer service, preferably in a B2B environment.

- Experience in CRM tools and platforms; Salesforce, ADDs, or other platforms would be considered an asset.

- Strong organizational skills and attention to detail, with the ability to multitask.

- Strong communication skills, written and interpersonal skills would be required.

- Ability to cultivate strong and enduring relationships with valued customers, while maintaining or enhancing profitability.

- Demonstrated ability to understand and address customer needs through a consultative approach, tailoring company products and services to fit the customers needs while considering brand loyalty, operational efficiency, market intelligence, and revenue protection.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."