Retention Sales Specialist

Position Summary

You’re a closer. As a Customer Retention Sales Specialist, you turn “I want to cancel” into “I’m staying.” You’ll run a proactive pipeline of At-Risk Revenue (ARR), uncover root causes, negotiate solutions, and close the save—protecting revenue and relationships. Your KPIs are sales-centric: Save %, ARR retained, re-churn avoidance, and disciplined pipeline execution.

- Own a book of ARR: Manage an at-risk pipeline and prioritize by impact × urgency × win probability.

- Sell the save: Run discovery, handle objections, negotiate targeted offers, and close.

- Control the call: De-escalate with precision, set a simple plan, and secure next steps/time-bound commitments.

- Forecast & report: Maintain airtight notes, stages, and outcomes; forecast saved revenue with accuracy.

- Partner to win: Coordinate with Field Ops/Billing/Support to unblock deals and prevent re-churn.

- Continuously improve: Test talk tracks, A/B offers, share wins, and iterate based on data.

What Success Looks Like

- Consistently meets the qualification bar (your fair share of monthly ARR volume) and delivers ≥15% Save %.

- Exceeds tiered performance goals with disciplined activity, strong conversion, and clean CRM hygiene.

- Raises the bar on customer experience while protecting margin.

Core KPIs

- Save Percentage (Saved Revenue ÷ your ARR)

- ARR Retained and re-churn rate

- Activity discipline (speed-to-engage, follow-ups, next-step set rate)

- Forecast accuracy & Salesforce data quality

What You Bring

- Sales aptitude with a closer’s mindset—negotiation, objection handling, and deal control under pressure.

- Elite communication: concise, confident, customer centric.

- High energy & polish with empathy and professionalism in tough conversations.

- Detail discipline: great notes, clear next steps, tight follow-through.

- Team player who lifts peers and contributes to a winning culture.

- Ability to prioritize, multitask, and adapt in a fast-changing environment.

- Salesforce (or similar CRM) experience is a plus.

We Offer

- Competitive pay and comprehensive benefits package.

- Incentives & bonuses for top performers (tiered monthly performance bonuses).

- Real career growth: we’re fast-growing and promote from within.

- Referral bonus—bring great people with you.

- Affordable healthcare: medical, dental, vision, life insurance.

- 401(k), 6 Company-Paid Holidays, Paid Vacation

- Fun team celebrations year-round and the ability to earn a flexible schedule based on performance.

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