College Intern - Network Operations Center Intern

Requisition ID

: 18847

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

Benefits

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

- 401(k) plan with employer matching

- Access to a recreation and fitness facility

- Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

Summary

The selected candidate should have basic information technology knowledge such as infrastructure, network topology or help desk support. This intern position provides direct data center operations experience.

This is a year round internship and the student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 29.5 hours per week maximum. This will require nights and weekends.

What You'll Do

The selected candidate will:

- Monitor IT systems to detect error messages that signal malfunctions in communications of software and/or hardware and respond appropriately per documented procedures.

- Provide phone assistance to internal SRP clients with varying degrees of technical knowledge.

- Provide excellent customer service, demonstrating patience while effectively dealing with client problems.

- Perform problem-solving over the phone and determine appropriate course of problem escalation as required.

- Performs detailed inventory tracking procedures of data center IT assets.

What It Takes To Succeed

- Preferred requirements include familiarity with many of the following:

- Critical thinking and problem solving.

- Microsoft Office (Excel, Word), Outlook, Exchange

- Windows Operating System

- Internet Explorer, to include understanding configuration and properties

- Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet

- Desktop hardware, including the ability to problem-solve hardware component issues

- Laptop hardware, including wireless

- Batch processing

Additional Information

Data Center Operations operates seven days a week, 24 hours a day, weekends included. Experience

Candidates must be currently enrolled and continue to be enrolled in a minimum of six 100 level or above college credit hours per semester for the duration of the position.

Preference to sophomore-junior level applicants.

Education College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.