Client Services Coordinator

WHAT IS ON OFFER

Alfred H Knight has an opportunity for a Client Services Coordinator to join our Operations team based in Duncan, South Carolina. The Sampling Operations Coordinator is responsible for the provision of overall inspection and analysis service for metals and minerals commodities within AHK Group and the management of effective and efficient implementation. Coordinating and liaising between clients, Alfred H Knight North America Ltd and other AHK entities.

Hours: Full Time / 40 hours per week / Monday-Friday Location: Duncan, South Carolina, USA – On Site

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

RESPONSIBILITIES

- Delivery of first-class customer service with a ‘right first time’ approach.

- Proactive contribution to the continued achievement of departmental KPI’s.

- Manage key client accounts as allocated.

- Monitoring Inspector movements and working collaboratively with your colleagues to maintain Inspector schedules.

- Ensure accurate and timely communications between internal and external clients, including but, not limited to, job updates, final reports and invoices.

- Provide accurate and timely finalised documentation to external clients.

- Effectively coordinate the flow of information between local offices and external clients.

- Build solid relationships with overseas colleagues in order to support continued and

effective operational objectives.

- Take responsibility for your own learning and development with a view to achieving effective customer service and continuous improvement to service delivery.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight, you will need to display the following:

- Effective verbal and written communication skills.

- High attention to detail.

- Proactive approach to first class customer service delivery.

- Inquisitive / willingness to learn and develop skills and knowledge.

- Excellent communicator at all levels.

- Willingness to go the extra mile in order to maintain service delivery and client satisfaction.

- Ability to work independently and as part of a wider team in order to fulfil customer and business expectations. This position requires collaboration in a team-oriented office environment whilst being responsible for managing individual tasks and responsibilities.

- Able to work in a fast paced environment.

- Self motivated: A proactive approach working from your own initiative.

Required Work Experience

Essential:

- Communication: Good interpersonal skills, able to communicate both verbally and in writing and liaise professionally at all levels within the company, both internally and overseas.

- A team player with dignity and due respect for fellow colleagues.

- A good understanding of quality of service and appreciation of factors involved in delivering a quality service.

- Excellent organisation and time-management skills with a good attention to detail and accuracy.

- IT Literate: Competence with standard Microsoft software packages and competent in preparing management information and reports.

Desirable:

- Working knowledge of inspection and supervision.

- Good commercial understanding and appreciation of factors involved in delivering first class customer service.

- Working knowledge of quality services and the factors involved in delivering a quality service.

- Working knowledge of basic profit and loss systems.

- Experience within a customer service or customer facing environment.

Required Qualifications

- High School Diploma (minimum).

- College degree (preferred).

- Sound knowledge of Microsoft Excel and Google Suite applications.

Travel / Rotation Requirements

- In accordance with business needs.

BENEFITS

- 401K. You can elect to make pre-tax contributions of between 1% to 84% of eligible earnings. The Company contributes 3% of salary per annum.

- Medical. Yourself only - fully Company funded (dependents coverage is available at the employee’s cost).

- Dental. Yourself and dependents - fully Company funded.

- Short Term & Long Term Disability Insurance. Fully Company funded.

- Life Insurance. $80,000 total (as long as you are employed by AHK).

- Voluntary Life and AD&D Insurance. Eligible employees may purchase additional Voluntary Life and AD&D insurance. Premiums are paid through payroll deductions.

- Vision.Vision insurance is available at low cost for employees and dependents which is paid through payroll deductions.

- AFLAC. Several supplemental programs are available to employees at their own cost paid through payroll deductions.

- Time Off.As part of our benefits package, you will receive paid time off (PTO) along with paid public holidays.