Client Care Specialist - CSR

Are you passionate about helping others and thrive in a fast-paced, team-oriented environment? Metro Electric in Romeo, MI is seeking a full-time Client Care Specialist – CSR to be the friendly, organized voice behind our exceptional service. If you enjoy solving problems, coordinating schedules, and making a real impact, this could be the perfect fit. Apply today and start your journey with a company that values your contribution!

Pay: We offer our Client Care Specialist - CSR a competitive wage of $20–$24 per hour.

Benefits:

- Health, dental, and vision insurance

- 401(k) participation

- Paid holidays

- Vacation time

We also offer uniforms and help our employees obtain and renew their Generac Certification, First Aid, and CPR certification, in addition to completing the most recent code update classes.

YOUR SCHEDULE

This is a full-time customer service position, Monday through Friday, 8 AM to 5 PM, with occasional Saturday shifts as needed.

YOUR DAY

In this customer service role, your day will be filled with opportunities to make a difference. You'll schedule inbound service requests, respond promptly to customer inquiries, and ensure appointments are coordinated with precision. You'll also connect with existing customers to schedule services and assist with additional tasks such as permits or installations. Every interaction you handle will contribute to creating seamless experiences for our customers and keeping operations running smoothly.

WHAT WE NEED FROM YOU

We're looking for someone who meets the following qualifications:

- Previous experience handling inbound calls

- Detail-oriented and a self-starter

- Strong computer skills

Experience in home services customer support and familiarity with ServiceTitan software are preferred for this position.

If this sounds like you, apply today to be our Client Care Specialist - CSR!

METRO ELECTRIC: OUR STORY

Metro Electric is committed to providing exceptional residential electrical services for existing homes. Our skilled team includes licensed master electricians, journeymen, and apprentices known for their high-quality workmanship and strong work ethic. We embody The M.E.T.R.O. values: Motivated, Efficient, Trustworthy, Respectful, and Outstanding.

Our open-minded management values employee input, and we focus on ongoing training to help our electricians thrive. When you join us, you become part of our family, not just another employee.

WE CAN'T WAIT TO HEAR FROM YOU

Don't miss out on this exciting customer service opportunity to thrive in your career. Apply now! Our initial application process is quick, easy, and mobile-friendly.