Business Operations Specialist

Requisition ID: 108611

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

Provides a combination of administrative, analytical and technical support for the organization.

Key Accountabilities

- Uses and maintains relational databases and other reporting tools to analyze, compile, calculate, track, report and clean-up data pertaining to various reoccurring processes which may include, but are not limited to, water plant operations, capital programs, field projects, work orders, regulatory compliance, customer service and employee records.

- Prepares, responds and gathers data requests in various configurations such as SAP, CRM and various other systems. Compiles and reviews numerous essential reports on a daily/weekly/monthly basis

- Interacts with internal/external customers as a first level resource for various departmental or functional issues which may be related to customer service, customer billing, water supply, regulatory issues etc. Provides any additional assistance and researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems

- Provides general administrative and clerical support for day-to-day managerial and departmental needs and special projects which may include but are not limited to: composing routine letters, obtaining permits, preparing and distributing meeting minutes, handling travel arrangements, p-card/ workbasket processing, document preparation, etc.

Knowledge/Skills

- Thorough knowledge of standard business practices and principles, including basic accounting and budgeting

- In-depth knowledge of Microsoft office suite applications including MSWord, Excel, Access and PowerPoint and email management systems (MS Outlook)

- Knowledge of specific systems such as SAP preferred Skills:

- Demonstrated organization and administrative skills

- Demonstrated communication skills, both verbal and written

- Demonstrated ability to manage and prioritize tasks

- Demonstrated interpersonal skills

Experience/Education

- High school diploma with post high school coursework in secretarial science, business, finance or accounting required.

- Associates level degree in business, finance, accounting or engineering preferred,

- Minimum 3 years overall work experience preferably experience with administrative, reporting and customer service, preferred.

Certifications/Licenses

Valid Driver’s License and ability to pass motor vehicle background check.

Work Environment

Indoor office environment.

Travel Requirements

Limited

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.