Central Hudson

Business Analyst - Customer Experience

LocationPoughkeepsie, NY
Job Typefull_time
Salary$52,900-$149,200

About This Job


Benefits

Competitive compensation
Medical, Dental, and Vision insurance
401(k) retirement savings plan with substantial company match
Life and travel insurance
Tuition assistance
Wellness reimbursement program
Paid holidays and vacation

What is a Business Analyst - Customer Experience?

This role is within the Customer Experience team which works directly with the company’s contact center, operations, accounting, finance, and billing departments. The Business Analyst – Customer Experience works extensively within recently implemented SAP meter to cash Customer Information System (CIS). The Business Analyst will work on key strategic initiatives within customer experience.

What does a Business Analyst – Customer Experience do?

Extracts and analyzes large and complex data sets
Collects, cleans, and organizes data from various internal and external sources
Conducts exploratory data analyses to identify trends, correlations, and insights
Develops, tests, and refines predictive models for operational outcomes
Becomes familiar with the business requirements associated with the Customer Experience team and gains technical knowledge of the data for existing software systems
Creates data visualizations and dashboards to communicate results and recommendations
Provides analytical support to deliver performance feedback to the management team
Identifies opportunities to improve current processes and procedures through data driven decision making on an enterprise basis
Works under general supervision, takes ownership of project/task completion and meets deadlines
Coordinates activities with other technical staff and contractors
Supports the company’s key performance indicators so results are aligned with corporate objectives
Assists in identifying and recommending process improvements that foster continuous improvement in all departments to improve overall group performance
Supports storm/emergency restoration efforts

What does it take to be a Business Analyst – Customer Experience? Required

Bachelor’s degree in Business Administration, Finance, Business Analytics, Data Analytics, Computer Science, Information Systems, Engineering, STEM, or related field. In lieu of a bachelor’s degree, in lieu of a bachelor’s degree, an associate’s degree in the aforementioned fields and 3+ years of business analyst experience. In lieu of an associates degree, a High School diploma or equivalent and 5+ years of business analyst experience.
Strong computer skills including proficiency with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly; experience using Excel to prepare and analyze large and/or complex data sets and extract insights
Outstanding analytic, problem solving, and decision-making skills; proven ability to discern critical from minor problems
Well-developed written/verbal communication skills, planning and organizational skills; must be able to explain technical complexities to non-technical individuals
Strong interpersonal skills in areas such as facilitation & negotiation and the ability to work with internal customers, vendors and contractors
Must be able to adapt to a number and variety of assignments, meet deadlines, and work well in a fast-paced environment
Must be able to work collaboratively in a team environment as well as independently with minimal supervision
Valid driver's license


Preferred

Experience with data gathering, data analysis, and converting data into high value information for decision making; experience with customer and/or operations related data to optimize operational and financial performance
Experience and/or proficiency with SAP

Applications will be accepted until July 25, 2025.

This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience. Pay range: $52,900 - $149,200

Please go to https://www.cenhud.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position.

Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR

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