Benson

Customer Service Coordinator II (Hybrid)

Alpharetta, GA

On-site

Building Construction

About This Job

Do you want to work for a company that makes you feel inspired, important, and cares about growth in your career? Do you enjoy working in a fun, clean environment around others but also enjoy the freedom of working at home? Do you want to work with like-minded intelligent team members who are there to motivate you every step of the way?

At Benson, we care about our team members' growth and career opportunities! We strive to promote from within and have a Learning and Development Department to further assist with our team members' growth. At Benson, we promote a creative mindset by collaborating with other team members while also helping you attain your goals.

Most of our team members work in a hybrid work style because they love working at home but also love coming to the office. Benson’s corporate office provides several unique spaces such as our meeting rooms, two break rooms, indoor courtyard, and serenity room. Our goal is to create a fun and energetic environment for all team members.

WHAT WE CAN OFFER YOU:

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Opportunities for growth and career development

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Competitive salary with bonus structure

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Generous PTO package PLUS a paid holiday break from Christmas Eve to after New Year’s Day

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On-Site Fitness Facility

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Work-From-Home Opportunities

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401(k) with company match

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Employee Assistance Program (EAP)

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Volunteer program to earn up to 16 hours of additional PTO

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Health, Dental, and Vision (free employee only health care option)

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Voluntary Life, Short-term Disability, Long-term Disability, Health Saving Accounts (HSA), Flexible Spending Accounts (FSA), Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans

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About Benson

Benson is a national leading Centralized Marketing Platform providing various marketing products and services within the multi-family industry. Our corporate office is located in Alpharetta, GA within a modern-style 110,000 square foot facility.

What Makes Us Different?

The Benson Integrated Marketing System is delivered to property operators and marketing executives through four proprietary components:

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Online Smart Stores

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Multi-Channel Marketing

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Dedicated Customer Experience Teams

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Analytics

Benson’s superior capabilities include award-winning products and services in the following categories:

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Promotional Products

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Customized Apparel

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Print Services

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Signage including Permanent and Temporary Structures

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Creative Design Services

The best part? We produce the products in our facility to ship directly to our clients!

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POSITION SUMMARY:

We are seeking a Customer Service Coordinator II to join our team in supporting our clients and internal team. This position will positively engage with customers on behalf of the company to provide excellent customer service. This includes providing accurate solutions to customers and ensuring the customer is knowledgeable of the products and services offered.

RESPONSIBILITIES:

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Works with a mix of property, regional and marketing level clients in providing effective solutions and support to ensure that all customers are satisfied.

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Manages the day-to-day jobs, projects, and campaigns for clients through completion, including acquisitions, bulk orders, take overs, estimates, and oversees high-profile, large revenue projects and requests.

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Proactively builds relationships with clients and shares in ownership of the client experience.

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May promote and/or recommend additional services or products to customer for purchase.

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Handles and/or escalates product and service complaints/issues as defined by the process.

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Communicates with clients throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials, such as artwork, color separations, and proofs, and to procure information and materials needed by assigned clients to process orders.

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Ensures project preparation is accurate and complete before transitioning to the Art, Technology, Operations and Production teams.

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Monitors progress of jobs throughout production and discusses progress with assigned clients.

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Enters and tracks jobs and ensures account information and recorded data is accurate.

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Generates reports on open orders to facilitate their completion up to and including invoicing.

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Interviews customers to obtain information and explain available services.

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Provides information concerning pricing.

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Interviews customers to obtain information and explain available services.

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Proactively educates self on Benson products, services, and technologies to acquire professional knowledge to be able to present to clients.

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Answers direct incoming calls from assigned clients and serves as back-up to answering phones for Customer Service Coordinator I.

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Represents the Voice of the Client (VOC) internally to Benson.

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Successfully navigates both client-facing demands and internal requirements to facilitate the resolution of obstacles that could jeopardize client relationships.

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Performs other duties as assigned.

SPECIFIC KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES:

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Exceptional customer service orientation

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Ability to analyze situations, determine what needs to be done and apply problem solving skills

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Excellent understanding of operational technologies and project management systems, knowledge of PACE a bonus

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Ability to thrive in a fast-paced environment while maintaining accuracy and good attitude

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Proficient with Microsoft Office Suite, especially with Excel spreadsheet development and management

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Attention to details and deadlines ensuring effective task management

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Capable of working independently and quickly grasping business processes and procedures

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Able to meet company’s high quality control standards and be accountable for performance

POSITION REQUIREMENTS:

Education:

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Bachelor’s degree in Business Administration, Business Management or Marketing. Equivalent experience considered.

Work Experience:

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Required: 2-4 years customer service or sales experience.

WORK ENVIRONMENT:

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Working at computer and sitting for long periods of time. (sitting, talking, hearing).

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Periodic local travel may be required

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.