Customer Service Associate (Bilingual in Spanish/English)

Summary

This position will be in office for up to one year before moving to Hybrid Fixed

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

PSEG is a diversified energy company headquartered in Newark, N.J. Established in 1903. The company has long had a key role in fueling New Jersey's economy and supporting the state's quality of life. Public Service Electric and Gas (PSE&G) is New Jersey's largest provider of electric and gas service – serving 2.2 million electric customers and 1.8 million gas customers. Another member of the PSEG family of companies, PSEG Long Island, operates the electric transmission and distribution system of the Long Island Power Authority, with 1.1 million customers.

PSEG also owns and operates a diverse fleet of power plants with approximately 10,600 megawatts of generating capacity located primarily in the Mid-Atlantic and Northeast regions and has solar energy facilities throughout the United States.

PSEG is a Fortune 500 company included in the S&P 500 Index and is a decade-long member of the Dow Jones North America Sustainability Index. PSEG has approximately 13,000 employees, who are carrying forward a proud tradition of dedicated service that has continued over more than 100 years. Experience the personal challenge of working for a world class organization and leader in the Utilities and Energy industry as a Customer Service Associate at our Call Center in Melville, NY.

Job Duties & Responsibilities

Answer inbound calls in a fast paced, high volume Call Center. Positively interact with customers concerning accounts for processing: new service, explain bills, take payments/meter readings, payment agreements, etc with the highest degree of courtesy and professionalism focusing on first call resolution. Ability to multi-task by using web-based computer tools to analyze customer’s accounts, bills, payments and billing corrections relative to accounts and explain to customers often offering various solutions. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Must work within prescribed telephone and customer satisfaction goals. Must accept feedback and change behavior from quality assessments. Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.

Years of Experience Job Qualifications

Required

High School Diploma or GED

- Strong Customer Service Communication Skills

- Self-Starter with the ability to handle customer contacts in a pleasant and courteous manner.

- Proficient in typing and grammar

- Accurate data entry skills and ability to conduct simple math calculations

- Computer literacy/proficiency in a Windows Operation System

- Must pass computerized customer service entrance exam

- Must be available to work additional hours as needed especially during storm conditions.

- Candidate must foster an inclusive work environment and respect all aspects of diversity. Successful candidate must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

Desired

- One year of call center, other direct telephone contact or in-person customer contact experience

- Associates Degree

- Fluent speaking and writing in Spanish & English

- Proficient in MS Office Suite

Job Type: Full-time

Pay: $22.65 - $28.83 per hour

Benefits:

- Dental insurance

- Health insurance

- Life insurance

- Paid sick time

- Paid time off

Work Location: Hybrid remote in Melville, NY 11747