Beyond the Meter Customer Service Representative

Beyond the Meter Customer Service Representative
Notice info
LocationSchertz, TX
Job Typefull time
Salary$39,520
On-site
Utilities

About This Job


Beyond the Meter Customer Service Representative



Office Location


Schertz Office


908 Curtiss Avenue


Schertz, Texas 78154



What We Are Looking For

GVEC is looking to hire you for the position of Beyond the Meter Customer Service Representative to deliver the unexpected with a willingness to continuously develop yourself, your department and our organization. As a Beyond the Meter Customer Service Representative, you will help with serving our heating/air conditioning, electrician and solar customers via phone, email and chat. Our CSRs are the first point of customer contact for general inquiries about pricing, products, services and scheduling. Our team builds and maintains effective business relationships by providing prompt and accurate service to promote customer loyalty.



Your Pay

The minimum starting pay for this role is $19.00/hr plus bonuses that are tied to a multitude of organizational benchmarks set forth annually. Pay will be determined by skills, qualifications and experience.



How You’ll Help

Deliver excellent customer experience when addressing problems and providing solutions
Process job orders and service tickets while prioritizing calls according to their urgency
Utilize effective and efficient communication with customers and other GVEC employees
Receive and record information for all calls and provide technicians with vital information about jobs, obstacles and requirements
Monitor job progress and ensure timely assistance
Other tasks and responsibilities as assigned



Experience/Skills You’ll Need

High proficiency using a computer and integrated phone system
Outstanding organizational skills and multitasking abilities
Active listener with exceptional communication skills
Basic understanding of clerical level accounting processes
Ability to work a 40-hour, flexible work week schedule
Excellent verbal and written communication skills with the ability to convey information clearly and confidently
Excellent problem-solving skills - able to effectively troubleshoot minor issues independently
Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
Self-motivated with a strong work ethic
Able to work independently with an impeccable sense of integrity



Preferred Experience/Skills

1+ years of experience as a customer service representative or similar position
Knowledge of HVAC and electrical products and services
Experience with Service Titan
Bilingual capabilities



Our Purpose and Culture

GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results.


We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole.



Your Benefits

Medical Plans
10% 401K Match
Financial Incentives and Rewards
Wellness Program
Paid Vacation
Paid Holidays
Employee Development
Community Impact
Work-Life Balance



Application Deadline: Open Until Filled


Visit us on Glassdoor to see what our employees are saying about us!

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