Assistant Store Manager Aloha Island Mart

At Aloha we have great people working together, with aloha, to create an extraordinary company. We seek to be the type of workplace where we have mutual respect and teamwork. We want our fellow employees to enjoy their jobs. We care about and for one another. We believe in doing the right thing by each other and by our customers and business partners. This core value is consistent with our company name and our island heritage.

PRIMARY PURPOSE

Assists the Store Manager in the daily operations of the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- In the absence of the Store Manager, supervises Sales Associates and assigns duties.

- Ensures the store operates according to company policies, procedures, and standards.

- Assists the Store Manager with processing daily paperwork.

- Assists with inventory counts, placing orders, and processing merchandise upon receipt.

- Provides quality customer service by greeting each customer promptly and courteously.

- Performs cashiering duties in accordance with Island Mini-Mart (IMM) Cash Policy.

- Adheres to all security and safety policies and procedures.

- Checks in new merchandise in a timely manner.

- Performs stocking and pricing duties.

- Maintains a clean store environment by performing housekeeping duties.

DAILY DUTIES

- Performs Sales Associate duties

- Ensures compliance with company policies, procedures, and standards.

- Supervises Sales Associates and assigns duties

- Assists with processing daily paperwork.

- Assists with inventory, ordering, and processing received merchandise.

PERIODIC DUTIES

- Conducts weekly competitive price surveys.

- Attends monthly Managers’ Meetings in the absence of the Store Manager.

- Attends and participates in monthly store meetings.

OCCASIONAL DUTIES

- Covers Sales Associate shifts as needed.

- Completes price changes as required.

- Assists other store locations as assigned.

- Performs other duties as assigned.

- Works at other store locations when necessary.

PHYSICAL DEMANDS

- Continuous standing for extended periods; frequent handling and fingering; use of corrected vision and a wide field of vision.

- Frequent climbing, balancing, stooping, kneeling, crouching, crawling, walking, and reaching; requires eye–hand–foot coordination and depth perception; includes pushing, pulling, lifting, and carrying merchandise cartons weighing up to 50 lbs.

- Seldom requires sitting, running, or use of color vision.

COMMUNICATION DEMANDS

- Continually communicates with customers/clients to meet customer needs and requests.

- Frequently communicates with co-workers to meet requests and receive instructions.

- Occasionally communicates with outside trade persons and vendors; supervises others; meets vendor requests; provides training and instructions.

- Assists in the applicant hiring process.

- Coaches employees and applies the progressive counseling process as appropriate.

- Regularly uses the telephone; reads, writes, and composes written communication.

QUALIFICATION REQUIREMENTS

Skills and Knowledge

- Mathematical ability required for accurate cash handling and processing daily paperwork.

- Ability to supervise staff and coordinate work assignments.

- Ability to prioritize work duties and assignments effectively.

- Ability to provide prompt, friendly, and high-quality customer service.

- Ability to perform stocking and inventory duties.

Education and Training

- High School Diploma or equivalent required.

- Successful completion of the Sales Associate Training Class.

- On-the-job training provided by the Store Manager.

- On-the-job computer training provided.

- Valid driver’s license required.

Experience

- 1–2 years of customer service experience.

- 1–2 years of cash-handling experience.

- 1–2 years of supervisory experience.