Assistant Customer Service Manager

Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization.

We have an Assistant Customer Service Managerposition opening at our City of San Bernardino Hauling Division:

POSITION SUMMARY: The Assistant Customer Service Manager supports the Customer Service Manager in enhancing operational efficiency and ensuring exceptional customer service. This role involves overseeing the performance of Customer Service Representatives, ensuring they meet retention goals, resolve issues professionally, and adhere to quality standards. Responsibilities include managing daily operations such as financial reporting, billing, refunds, and deposits, as well as collaborating with municipalities to ensure timely service changes. The Assistant Manager also helps with recruitment, training, and performance evaluations to ensure the team’s success and continuous improvement, all while addressing complex customer concerns and supporting the overall customer service strategy. KEY RESPONSIBILITIES:* Assists the Customer Service Manager in developing operational efficiency

QUALIFICATIONS:* Minimum of three years’ experience supervising personnel in a customer service environment is required

COMPETENCIES:* Demonstrate leadership, problem solving and organizational skills and ability to maintain and promote a team oriented work environment

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:* Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day

We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.