Analyst - Infrastructure

The salary range for this position is dependent on experience level ranging from $94,490 to $118,113.

Job Summary

We are looking for a bright and motivated individual to work as an Analyst – Infrastructure to join our dynamic team. In this role, you will be the bridge between AVANGRID TPO, our customers and the power of these transformative technologies and security. You will provide exceptional technical support, troubleshoot issues, and guide users to maximize the efficiency and impact of their laptops, applications mobile devices, mobile applications, Microsoft Products, Power Platform and Gen AI solutions (Co-Pilot).

As an Analyst - Infrastructure, you’ll be the mastermind behind empowering our customers to unlock the full potential of these transformative technologies and their security. You'll wear many hats - troubleshooting technical issues, providing expert guidance, and collaborating with local and global teams as well as developers to shape the future and security of our platform. You will also work collaboratively with internal stakeholders to maximize software functionality and user experience.

Ensure the global processes are being applied to the cloud solutions managed by the team, creating and managing executive reports and participating in the end user area projects.

The successful candidate will help with the implementation of a governance model for mobility, power platform, Microsoft products and Gen AI environments following the policies and guidelines provided by global and security teams, including but not limited to application catalog, requests, reports, supporting model, communication.

Key Responsibilities

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Skills

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Ability to multi-task.

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Strong Interpersonal Skills.

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Communications.

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Excellent team player.

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Program/Project Management.

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Proactive attitude.

Required Qualifications

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Scripting knowledge.

+ Application packaging and delivery + Team member responsible for major incidents ensuring coordination of resolving parties, effective communication to stakeholders and post incident review + Monitor, and support service delivery; ensuring systems, methodologies and procedures are in place and followed + Champion Service and Support in business related projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed + Software Inventory and Lifecycle management.

Preferred Qualifications

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Microsoft certifications

Competencies

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Initiative & Change

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Focused on Results

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Communication

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Collaboration

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Leadership (people managers/leaders)

Disclaimer

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

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Company:

CONNECTICUT NATURAL GAS CORPORATION

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

careers@avangrid.com

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date:

July-15-2025