Account Manager

Colonial Oil Industries, Inc. (COI) is one of the largest independent oil companies in the Southeast and has been serving the region since 1921. With strategic ocean terminals in Savannah, GA, Charleston, SC, and Jacksonville, FL, along with numerous terminals along the Colonial and Plantation Pipeline, COI has an extensive network to supply gasoline and diesel fuel to the Southeast. Colonial Oil, Inc. is a wholly-owned subsidiary of Colonial Group, Inc.

POSITION SUMMARY

The Account Manager role is responsible for developing and maintaining strong relationships with both existing customers and our outside sales team. The role will help support day to day business operations for their customer base to ensure the highest level customer satisfaction. The ideal candidate will have excellent communication skills with the ability to help problem solve customer challenges.

JOB EXPECTATIONS/DUTIES

- Customer Satisfaction- proactively follow up with customer after delivery and service work order completion to ensure a positive customer experience.

- Relationship Management: Build and maintain strong relationships with assigned customers, acting as their primary point of contact. Keeping the outside sales team up to date on any customer developments that may need their involvement.

- Sales Growth: Identify and pursue new business opportunities within existing accounts to drive revenue growth.

- Communication: Effectively communicate with customers and internal teams to ensure smooth deliveries and work order execution.

- Reporting: Prepare, and occasionally participate to deliver regular reports on account performance, sales activity, and customer feedback in advance of customer Quarterly Business Reviews

- Collaboration: Work closely with cross-functional teams, including marketing, procurement, and operations/dispatch, to deliver comprehensive solutions to customers.

- Process and maintain sales orders and service work orders.

- Set up new customer ship to accounts, assist with customer verification, and maintain files and databases.

- Operate as administrative support to Sales Team and assist with various inquiries.

- Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

- High School Diploma or GED is required; college degree preferred.

- 2 + years experience in a Customer Service and Data Entry Role, or equivalent experience is preferred.

- Familiarity with the transportation industries is preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds.

Eligibility Requirements:

Hiring is contingent upon eligibility to work in the U.S.

Colonial Group, Inc. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Colonial Group, Inc. is at will and constrained by the laws of the state wherein the employee performs the service for the company.

Eligibility Requirements: Hiring is contingent upon eligibility to work in the United States.

Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination of and will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.