Workforce Management Realtime Analyst

Current ENMAX employees are encouraged to apply through their internal Workday access.

Posted: July 22, 2025

Closing Date: August 4, 2025

Position Type: Limited Term (18 months)

Union: CUPE

PEOPLE. That's the power behind ENMAX Corporation. As one of Alberta's leading energy and utility providers, our employees are the strength and knowledge that continue to drive our success. At the ENMAX group of companies, we look for energy solutions for today, while knowing we have the power to provide for a better tomorrow.

The Workforce Management Realtime Analyst acts as the single point of contact for all WFM needs and is a key figure in achieving operational goals for the business units they support. This role expertly balances customer experience (service level, ASA), operational efficiency (cost) and employee engagement.

Agent and Queue Management:

Manage Outbound dialer:

Reporting:

Qualifications & Experience:

Competencies:

Salary: Financial/Business Analyst Level B (Current CUPE 2025rates)

$82,426.89 - $87,584.77 - $92,742.65 - $97,880.69 - $103,038.57

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

Location: This position will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB).

Note:

Please visit our

careers page

to learn more about other opportunities at ENMAX Corporation.

About ENMAX

For over 100 years, ENMAX Corporation, through its subsidiaries and predecessors, has provided Albertans with safe and reliable electricity to power the success of our province. We are warming homes, supplying worksites, driving businesses and powering communities. We are committed to being “on” for our customers. Our goal is to provide forward-thinking and customer-centric energy solutions that not only work for today, but also provide for a better tomorrow.

The ENMAX Group of Companies is a diverse organization that understands what it means to buy and make electricity, to move it across our network of wires to homes and businesses, and to market and sell electricity to our customers in a way that works for them.