San Francisco Public Utilities Commission

Water Service Inspector – Customer Service Bureau - SFPUC - (7316) – (157730)

San Francisco, CA

full time

$123,890-$150,566

On-site

Utilities

About This Job

About

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Application Opening: 07/10/2025

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Application Filing Deadline: 07/24/2025

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Salary range: $123,890.00 - $150,566.00

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Recruitment ID: TEX-7316-157730, RTF0157729-01158164

APPOINTMENT TYPE: Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. The division currently has four (4) exempt positions to fill.

WHO ARE WE?

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission:

To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision:

We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov .

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Role Description

Under general supervision, makes inspections of all types of water services, meters and connections; makes collections from large water consumers; may shut off water supply to enforce payment; connects services to supply water to shipping; investigates complaints regarding water services; and performs related duties as required.

Requires responsibility for: carrying out and explaining existing methods, procedures, rules and regulations pertaining to consumer water services; making regular contacts with the general public, property owners, tenants, building managers, general contractors and other building construction representatives for furnishing or obtaining information and explaining specialized matters pertaining to water services; preparing and maintaining regular operating records pertaining to water services. Nature of work involves considerable sustained physical effort with occasional heavy work requiring manual effort and dexterity with frequent exposure to accident and health hazards and somewhat disagreeable elements.

Project:

SFPUC Advanced Metering Infrastructure (AMI) Lifecycle Management Project

Position Summary:

As a key member of the AMI Operations team, the Water Service Inspector provides hands-on technical expertise related to the installation, maintenance, and performance of water meters and Meter Transmitting Units (MTUs).

Essential Duties

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Investigates complaints and emergency calls pertaining to poor pressure, noises in pipes and fixtures, dirty water, water seepage, bad tastes and odors; determines causes of faults, remedies conditions if possible or makes arrangements for dispatching repair crews, or recommends repairs be made by commercial plumber; inspects buildings and/or blueprints to determine size of service and meter necessary to insure adequate water supply.

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Removes meters and conducts flow and pressure tests; advises party on premises of results; reinstalls meter.

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Reads water meters for changes of accounts; turns water on for beginning of new-account; inspects for leaks or faulty fixtures; opens pipes on inside and outside of buildings; obtains applications for water service from new 'occupants; collects deposits; notifies party of any faulty conditions found.

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Plans for replacement of meters, faulty or noisy; reports faulty pavement adjacent to meter and over service lines; inspects sidewalk areas which have been broken in connection with water service installation or repair; replaces faulty meter box covers; makes reports of all conditions found and actions taken.

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Acts as special collector for the settlement of delinquent accounts; discontinues services after due notice in an effort to enforce collection; maintains records of amounts collected; reports accounts considered as poor credit risks; discusses high bills, collection procedures and department rules and regulations with consumers.

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Determines causes of unusual consumption; checks premises as to type of occupancy; contacts owners or agents and interviews consumers to obtain all available information; inspects and tests meters for possible non-operation, irregular operation or other faults; inspects plumbing, piping and fixtures; takes whatever remedial action that might be necessary and makes official report of findings. Inspects, repairs, and maintains meter transmission units.

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Acts as water service representative in providing water service to ships at various piers and waterfront locations; goes aboard ship to obtain signatures of responsible officers and confirm request for water; determines quantity of water desired and type of service connections necessary; subsequently disconnects meter and service-hose when service is no longer required; maintains and repairs water hose services, connections, fittings and couplings; makes emergency repairs when necessary; keeps related records of services and work performed.

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Determines and later verifies that water services have been tapped in designated locations and that service and meters have been installed correctly; in cases of buildings supplied by two or more meters, determines precisely what each meter supplies and checks cross-connections between meters; determines whether or not certain services should be continued, discontinued, abandoned or kept for possible future use.

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Maintains surveillance of all building construction and street contract work in the city and county and arranges for water service for such work in accordance with department rules; computes charges therefor by use of meters or by calculations, in cases where unmetered service is rendered, and makes required reports; inspects fire hydrants and notifies fire department when hydrants are damaged or not being used properly; investigates illegal use of water from fire hydrants and water department service connections and takes necessary action to stop violations; interprets rules and regulations regarding water usage to contractors, superintendents and engineers.

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May performs the duties of a meter reader in relieving regular personnel in cases of absences; assigns account numbers to new accounts; uses map book to check tap number locations; makes appropriate entries in field book; takes and records meter readings and computes consumption.

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Class 7316 Water Service Inspector performs other related duties as required.

How To Qualify Experience: Two (2) years of experience in a water or wastewater agency performing various phases of field and distribution operations including: water sample collection and field analysis, water service inspection and repair, meter readings, investigation of customer complaints, investigation of customer accounts or investigation and enforcement of efficiency codes and standards AND

License and Certification: Possession of a valid California driver’s license.

Verification Of Education And Experience

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note

: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

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Information About the Hiring Process

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Conviction History

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Employee Benefits Overview

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Equal Employment Opportunity

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Disaster Service Worker

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ADA Accommodation

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Veterans Preference

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Right to Work

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Copies of Application Documents

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Diversity Statement

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. How To Apply

Applications for City and County of San Francisco jobs are

only

accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

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Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Failure to receive this email means that the online application was not submitted or received. Job Analyst Information:

If you have any questions regarding this recruitment or application process, please contact the job analyst, Sanly Guan at Sguan@sfwater.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.