Water Mitigation Project Manager
Cumming, GA
Full-timeAbout This Job
Position Overview:
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A successful Mitigation Manager leads by example in performing quality mitigation and remediation work, while motivating his/her crews to do the same.
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You are key to the training and motivation of all operational personnel. Take care of your employees and they will take care of our customers.
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Build relationships with legacy client base (adjusters and others) and promote a culture of sales where every employee considers themselves a salesperson simply by performing EXCEPTIONAL work.
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Show your ability to make wise decisions in the company's best interests and enjoy autonomy in how you lead.
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A strong work ethic and people skills will ensure success and satisfaction in your career in this “recession-proof” disaster restoration industry.
Job Responsibilities:
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Knowledge of disaster restoration, water and mold remediation.
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Work with the scheduler to make job assignments.
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Perform estimates, or scrub the estimates created by others on the team.
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Meet with customers, educate, answer questions, and resolve concerns.
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Provide training for those you manage and ensure excellent execution of standard operating procedures (SOP’s).
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Perform mitigation and dry track equipment checks occasionally as needed.
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Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
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Resolves issues with customers, communicates customer issues, and daily job activities with key company staff.
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Ensure safety standards are being followed during all active jobs.
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Valid Driver’s license and satisfactory driving record.
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Strong verbal and written communication skills.
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Strong problem-solving and customer service skills.
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Must be able to prioritize activities and meet deadlines.
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Experience with entering data using a tablet or mobile phone.
Job Requirements:
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Valid driver's license and satisfactory driving record.
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Good verbal and written communication skills.
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Role models customer service expectations with homeowners, adjusters, vendors etc.
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Knowledge of disaster restoration or construction industry.
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Proficient with using CoreLogic DASH software
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Experience with using Xactimate, MICA, and Accuserve
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Must be able to prioritize activities and meet deadlines.
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Experience in training and managing others.
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Strong problem-solving skills.
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Communicates customer issues, and job activities with key company staff.
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Drug/Alcohol/Tobacco free required.
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