VP, Enterprise Technology Solutions

Requisition ID: 108966

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

The VP, Enterprise Technology Solutions (ETS) is responsible for all development, delivery, operations, and supports all business and customerfacing applications. This role partners in the definition of the technology vision for American Water by aligning with business and technical strategy. Develops and delivers new business solutions. Provides timely and effective enhancements to existing solutions. Leverages effective methodologies to support new and enhanced solutions. They are responsible for delivering seamlessly integrated applications that match enterprise and business expectations and generate value. This function oversees the development, support, and operations of custom developed and purchased software solutions and products The Enterprise Technology Solutions leader is responsible for leading American Water’s enterprise-wide application / solutions development, delivery and support. The leader also manages the development of business and technology applications used by employees and customers. They will be proficient in managing and leading all modern technology delivery models.

Key Accountabilities

- Leads the introduction and ongoing enhancements of ERP and Non – ERP solutions

- Promotes sharing of resources while leveraging variable (agile, waterfall and hybrid) delivery methods for digital solutions delivery

- Provides a standardized approach that allows application / solution development to scale based on the type, size, and scope of the project for enterprise and digital applications

- Partner with Business Functions to assess existing solutions to determine path forward (Maintain, expand or retire)

- Partners with Business functions to drive alignment between Business and Technology needs.

- Partners with the Architecture & Innovation function to ensure technology solutions align with enterprise-wide technology innovations , and to ensure application development is aligned with American Water architectural standards

- Partners with security to ensure digital & enterprise applications adhere to local, national, and global regulations and standards

- Ensures stakeholder expectations and key performance metrics are consistently met

Knowledge/Skills

- Strong knowledge and experience both functional and technical with Enterprise Systems , SAP , Oracle , Commercial off the shelf software products and systems

- Strong knowledge and experience with Solution Architecture , Technology Platforms , Service Oriented Architecture , Open source Software Business System Analysis , Application Development and Project Management in large company environments

- Extensive knowledge and expertise in technology solution development and delivery aligned to business goals

- Expertise in leading high performing teams

- Proven track record of innovation, both in internal problem solving and in fostering innovative uses of technology in the organization

- Understanding of industry applications supporting customers and enterprise

- Expertise in industry best practices of IT solution delivery models

- Ability to effectively drive business, culture, and technology change in a dynamic and complex operating environment

- Proven track record of successful team leadership and development

- Strong customer and user experience focus

- Ability to understand detailed impact while keeping the eye on the big picture

- Ability to abstract real world scenarios into easy to understand models

- Ability to identify, prioritize and weigh different options and to recommend a value-add solution

- Ability to balance what is "right" with what is "realistic"

- Ability to stay focused on identified priorities

- Ability to make decisions in situations of ambiguity and the absence of complete facts

Experience/Education

- Bachelors in Computer Science / Information Technology / Information Systems or related field of Engineering

- Masters or MBA preferred

- 20 + years’ overall experience in Enterprise Technology Solutions (SAP, Oracle , Dynamics etc ) , Technology Platforms , Service Oriented Architecture and Open Source Software

- 10+ years’ experience in leadership roles

- Successful experience with implementing strategy across an organization

Travel Requirements

As necessary , up to 20%

Work Environment

Standard office environment

Other

Soft Skills:

- Excellent verbal and written communication skills

- Ability to analyze complex situations and to derive workable actions

- Strong strategic skills to develop long-term visions and the ability to translate them into actionable roadmaps that are broadly accepted

- Excellent interpersonal and communication skills and proven ability to work effectively at all levels in the organization

- Strong strategic skills to develop long term visions and the ability to translate them into actionable roadmaps that are broadly accepted

- Proven track record of successful team leadership and development

- Strong customer and user experience focus

- Good presentation skills engaging a variety of audiences up to ELT

Competencies

Drives Safety Culture

Drives Vision & Purpose

Strategic & Learning Agility

Political & Organizational Savvy

Builds Effective Teams & Network

Situational Adaptability

Persuades

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.