Utility - Activation Specialist

Pay: $15.30/hour + Performance-based tiers

Location: Hybrid (In office Tuesday, Wednesday and Thursday)

Schedule: Monday - Friday 8 am - 5 pm Mountain Time

Overview

Are you looking for a company that puts YOUR growth first? Conservice is the place! As an Activation Specialist at Conservice, you will contact utility providers to get utilities turned on at our client's homes to ensure a smooth transition for our clients as repairs are made or in between tenants.

Responsibilities

As an Activations Specialist, you will:

- Learn and follow complex, unique, and different methodologies to meet client needs by navigating different documents, programs, and websites almost simultaneously

- Coordinate utility requests with utility providers through phone, email, fax, and online

- Resolve urgent issues in a timely manner

- Provide updates through notes and messages to clients through Conservice software, professional written correspondence is expected

- Maintain relationships with brokers through direct professional contact and communication

- High phone usage -spending more than 90% of your day on outbound calls with utility providers scheduling start/stop dates for utility accounts, confirming account information, researching and addressing incomplete utility requests and property issues (i.e. liens, balances, inspection, and repairs)

- Expected to complete multiple utility requests while waiting on hold, through other modes of activation processes (ie. paper forms, email, or online)

- Able to maintain a strong workflow while under shifting priorities and tight or short deadlines, which increases stress

- Authorized to pay account balances and request payments

Preferred Skills

- Adaptability and problem-solving skills

- Attention to detail with the purpose of achieving high accuracy

- Professional communication skills, written and verbal

- Excellent computer navigation skills

- Good organizational and time management skills to maximize completed work and prioritization

- Willingness to learn Conservice software

- Ability to work independently and with a team

- Comfortable being on the phone working with utility providers

- A desire to learn and grow

Requirements:

Education

- High School diploma, GED, or equivalent