Utility Application Coordinator

K&A Engineering Consulting –

is a privately held company, providing comprehensive consulting, engineering and design, program/project management, construction management, and support services to power utility and industrial clients. Specializing in substation, transmission, distribution, distributed energy resources, and EPC services, we excel in solving complex challenges with precision-driven solutions. We pride ourselves on employing top talent, fostering a culture of excellence, and building meaningful relationships with clients and employees.

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We are seeking a highly organized and detail-oriented

Application Coordinator / Project Coordinator in Atlantic City, New Jersey

to support daily operations related to street lighting maintenance and customer service. This role is responsible for managing and routing high volumes of street light service requests, coordinating with multiple internal departments (including emergency response, field teams, and engineering), and ensuring timely resolution of customer concerns.

This is a

non-engineering role

ideal for individuals with strong

utility experience

, excellent

communication skills

, and a passion for

coordinating field and office activities

. Occasional fieldwork is required to support material ordering and design tasks.

Role Expectations

- Receive, review, and triage 50–100+ automated customer complaints daily related to street lighting via internal software systems.

- Analyze each request and delegate tasks appropriately to internal teams (e.g., Emergency Response Team, Field Teams, Engineering).

- Track and monitor service request status to ensure timely resolution and customer satisfaction.

- Coordinate with construction teams to support project execution and resolution of service issues.

- Perform light fieldwork, such as visiting sites to take photographs and gather details to assist the engineering or design process.

- Support material ordering and inventory coordination based on work orders and design requirements.

- Communicate effectively with customers, internal teams, and contractors to relay status updates and gather necessary information.

- Maintain accurate records of incoming service requests, work assignments, and resolutions.

- Assist in improving and streamlining internal workflow processes to enhance customer service and operational efficiency.

What We’re Looking For

- 1–3 years of experience in a utility, construction, or operations coordination role (street lighting or electric utility experience preferred).

- Excellent organizational and multitasking skills with the ability to manage a high volume of requests.

- Strong verbal and written communication skills; customer service-oriented mindset.

- Proficient in using computer systems for task tracking, work order management, and communications.

- Ability to work both in office and field environments as needed.

- Comfortable collaborating across teams and departments.

- Valid driver's license preferred for fieldwork duties.

Pay Range $20-30/ hour

Why Join K&A?

People-First Culture:

We put our people at the center of everything we do, creating an environment where your professional and personal growth is a top priority.

Innovation & Learning:

We encourage continuous learning and invest in your development through training, mentorship, and hands-on experience.

Collaborative Team Environment:

We believe in the power of collaboration and working together to achieve the best outcomes for our clients and employees.

Recognition & Growth:

We’ve earned our reputation through uncompromising precision and a commitment to excellence. As an agile and fast-growing company, we offer plenty of opportunities for your career advancement and growth.

Competitive Compensation & Benefits:

We offer a comprehensive benefits package for eligible classified employees, including but not limited to:

- Medical, Dental, and Vision Insurance

- FSA, HSA, and Dependent Care Spending Account

- 401K (Traditional and Roth with Company Match)

- Lifestyle Spending Account (LSA)

- Paid Parental Leave

- Paid Holidays and Flexible PTO

- Tuition Reimbursement, Parking and Transit Reimbursement, and Pet Insurance

- Long-Term Disability, Short-Term Disability, and Life Insurance

- EAP (Employee Assistance Program)

Check out our career page for more information!

The salary range for this role considers a wide range of factors that are considered in making compensation decisions, including but not limited to technical ability, experience and training, licenses and certifications, and other related skillsets. The disclosed range is an estimate and has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.