Backflow Prevention Coordinator

The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Backflow Prevention Coordinator to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

Position Summary

The Backflow Prevention Coordinator, reporting directly to the Customer Service Manager, will review, examine, interpret, and enforce multiple, complex water protection regulations that govern cross connections, backflow prevention, auxiliary and reclaimed water systems, water wells, and private fire hydrant systems as these programs are politically sensitive and impactful to the environment and public health and are in accordance with authority delegated by EPA/TCEQ.

Specific Responsibilities

Coordinates and manages customer adherence to CSI and BFP requirements of commercial and residential accounts and sites to ensure compliance with City, State, and Federal regulations

Identifies areas of non-compliance and advises customers and other parties of non-compliance; negotiates resolutions; and initiates enforcement proceedings of water protection and cross connection control issues of diverse scope and complexity

Interprets and explains policies and procedures and provides technical information, training, guidance, and support to internal and external customers, and answers customer inquiries and complaints

Utilizes and evaluates relevant software platforms to manage CSI and BFP programs

Manages migration of CSI and BFP program records for newly acquired water service companies

Participates in public outreach efforts, initiatives, task forces, and committees

Investigates water protection, backflow prevention, cross connection, private fire hydrant complaints, emergency events, incidents, actions, and other related situations

Conducts and reports on investigations and inspections of multiple water protection ordinances that include backflow prevention, cross connection control related activities, private fire hydrant complaints, auxiliary water systems, water wells, lake water protection, emergency incident actions, and other related events

Assists in case file preparation; initiates and participates in administrative, civil, and criminal enforcement proceedings; and provides testimony in legal proceedings for alleged violations of regulations

Provide compliance reports to supervisor as instructed

Performs other duties as assigned

Required Knowledge Skills & Abilities

Excellent verbal, written, and interpersonal communication skills

Proficient with Microsoft Office Suite or similar software used by an organization

Knowledge of the service area layout, geography, water delivery system, and mapping systems

Required Education And Experience

Graduation from an accredited high school or equivalent

Two years’ experience coordinating and managing Customer Service Inspections (CSI) and Backflow Prevention (BFP) programs preferred

Valid Texas driver’s license with acceptable Motor Vehicle record EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.