Kansas City Board of Public Utilities (BPU)

Customer Service Representative

Kansas City, KS

Full-time

About This Job

Org Marketing Statement

For more than 100 years, the Kansas City Board of Public Utilities (BPU) has provided safe, dependable water and electric services across Wyandotte County. As a non-profit public utility, we are fully committed to serving our customers and the community as a whole. It’s more than simply providing a service. It’s a commitment to a better quality of life. That’s why BPU has been recognized as one of the top public utilities in the country. That’s the Power of Community.

The BPU offers very competitive pay and one of the best benefits packages in greater Kansas City! Come join the Power of Our Community!

Pay,Benefits, & Work Schedule

$23.86 PER HOUR

Duties and Responsibilities

Interact With Customers Via Telephone, Email, And Online Chat To Obtain Information From The Customer To Determine If The Following Clerical Functions Is Needed To Service The Customers'

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Sign new tenants

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Disconnect old tenants

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Handle apartment (LVON) when assigned

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Billing inquiries including rates

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Transfer of tenants to new address

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Maintain premise data

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Maintain tenant data

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Initiate reinstatement of service

Fields customer questions and complaints to ensure the appropriate actions are taken to resolve customer problems and concerns. Determine on certain new services the amount of deposit required for the customer. Receive customer request pertaining to past due accounts: set up payment arrangements using the company policy/process.

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Perform other similar and related duties as assigned.

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Denotes essential functions of the position.

Qualifications

Education and Experience:

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High School Diploma or equivalent is required

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Three years of customer service experience is required

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Call Center work experience is preferred

Required Knowledge, Skills And Abilities

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Service-oriented and able to resolve customer grievances

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Excellent oral and written communication skills including active listening

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Proficient computer skills with the ability to learn new software

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Knowledge of Customer Information System

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Strong analytical and problem-solving skills

Physical Requirements

The ability to perform the essential functions of the position with or without a reasonable accommodation.

Other Information

OPEN DATE:04/04/2025

CLOSE DATE: 04/11/2025

NUMBER OF OPPORTUNITIES: One (1)

Conditions of Employment

All BPU employees, at the inception of their employment, shall have a period of 12 months after employment begins to establish and maintain a legal primary residence within the legally defined boundaries of the Unified Government of Wyandotte County/Kansas City, KS.

Equal Employment Opportunity

The Board of Public Utilities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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