Stewart & Stevenson

Truck Shop Service Manager

Dallas, TX

On-site

Oil and Gas

About This Job

Overview:

Stewart & Stevenson is Now Hiring a Truck Shop Service Manager at 1631 Chalk Hill Road Dallas, TX 75212.

Responsible for overall and daily management of service department operations and staff.

Responsibilities:

•

Maintain a clean and safe work environment.

•

Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.

•

Oversee the daily operations of the service department.

•

Assure adequate manpower and supplies are available to complete work assignments.

•

Resolve issues regarding parts or manpower shortages.

•

Calculate full maintenance pricing for sales staff, including labor rates and preventative price quotes.

•

Develop annual departmental budget.

•

Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.

•

Monitor gross profit levels.

•

Assess departmental performance regarding quality of work and customer satisfaction.

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Analyze warranty issues to identify areas for improvement.

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Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.

•

Develop marketing plans with sales and marketing departments to develop and increase service department business.

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Contact customers to generate additional business.

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Oversee review of in progress and completed jobs to verify scope of work completed appropriately and safely.

•

Establish work standards and evaluate Service Department staff's performance.

•

Identify, address, and implement employee development and training opportunities.

•

Hire, counsel, and discharge Service Department staff as necessary.

Qualifications:

•

Ability to organize and direct oneself and effectively supervise others.

•

Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.

•

Possessing the trait of being organized or following a systematic method of performing a task.

•

Ability to convince a group of people to work toward a goal.

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Ability to utilize the available time to organize and complete work within given deadlines.

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Ability to communicate in writing clearly and concisely.

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Ability to find a solution for or to deal proactively with work-related problems.

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Ability to comprehend complex technical topics and specialized information.

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Ability to communicate effectively with others using the spoken word.

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Ability to take care of the customers’ needs while following company procedures.

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Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

•

Computer Skills

•

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Education/Experience:

High School Diploma or General Education (GED) and four to ten years related experience.

Bachelor’s Degree strongly preferred.

Other Requirements

•

Some college preferred.

•

Prior experience in a shop and/or field service environment required.

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Prior experience in a customer service department required.

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Strong technical product knowledge required.

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Ability to utilize laptop computers and portable diagnostic tools required.

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Prior managerial experience required.

Working Conditions:

Office and shop environments. Shop environment may not have air conditioning.

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Truck Shop Service Manager

About This Job

Overview:

Responsibilities:

Qualifications:

Education/Experience:

Bachelor’s Degree strongly preferred.

Other Requirements

Working Conditions:

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