Technician Assistant

Technician Assistant

Profire Energy is a leading provider of Burner Management Systems and associated equipment to the oil and gas industry. With locations in Spruce Grove, Alberta; Lindon, Utah; Oklahoma City, Oklahoma; Pennsylvania/New York and in Victoria and Houston, Texas. Profire has been recognized as one of the fastest-growing companies in the world. We are currently seeking a results-oriented and dedicated individual to join our team as a Technician Assistant.

- Collaborate with Sales on customer initiatives, training and other business development related activities.

- Assist and collaborate sales team with responses to technical requests and documentation support (time tickets, combustion reports)

- Provide weekly status updates on open sales orders and direct completion activities as required

- Become subject matter expert on all Profire products. Train with manager, peers, technicians, engineering and self.

- Assist with accurate, safe, efficient and professional service on and with Profire products:

- Installations

- Burner Maintenance

- Combustion Analysis

- Warranty & Repair

- Interface with customers in a collaborative manner.

- Provide professional and accurate technical support to customers and users of Profire products.

- Ensure that all service tickets and work orders are complete and accurate.

- Ensure profitability of service team by properly billing out technicians for all installation, service call, burner maintenance etc.

- Work to ensure end of month closure for all service projects to ensure timely customer invoicing

- Contribute to the sales process within territory by attending meetings when required and ensuring service team conveys professionalism, reliability and accuracy.

- Coordinate effort with Regional Sales Manager and Territory Sales reps.

- Work with our Business Development group in seeking out new opportunities outside of oil and gas.

- Participate in the sales process including quoting, initial implementation and service follow-up.

- Train installation partners on Profire Installations, operation and trouble shooting.

- Monitor technician inventory levels.

- Responsible for post-installation follow-up with customers.

- Conduct field completion and work evaluation of technician work to ensure brand standard is achieved

- Report sales referrals to Regional Sales Manager.

- Ensure technician part lists are accurate and ready to perform work orders.

- Help in the growth of our service team throughout Canada and USA.

Job Qualifications:

- Ability to comply with all customer requirements for onsite work, including background checks and drug tests

- Mechanical and electrical inclination

- Technical degree/Trade diploma or equivalent experience

- Willingness to travel

- Ability to collaborate and problem solve with other intercompany departments.