Technical Services Manager

Job Type: Exempt

Duration of role: Permanent

Number of Position: 1

Reporting to: Global Product Director

Location: Hybrid, Red Lion, PA or Columbia, MD

About Us

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner.

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.

We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

About the Role

The Technical Services Manager - Ceilings provides expert technical guidance to clients, sales teams, and contractors, ensuring the proper selection, installation, and performance of products on construction projects. This role is the resident subject matter expert for the technical aspects of our ceiling products. Key responsibilities include providing on-site support, preparing technical reports, customer relationships, and ensuring compliance with product specifications and industry standards. The role requires a bachelor's degree in architecture, Building Construction, Engineering, or a relevant field, as well as strong technical and communication skills, and 8+ years of experience in the construction products or manufacturing industry. A history of structural or acoustic ceiling installation is preferred.

What You’ll Do

- Lead and build the Technical Services team in the Americas region (AMER).

- This position will also work with counterparts in the EMEA and APAC regions to utilize resources to support our global customers, provide training, and troubleshooting technical issues.

- This role will require a subject matter expert in our ceiling systems, including their correct application, relevant code requirements, and proper installation methods.

Additional Expectations

- Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy.

- Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands.

- Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System.

- Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service.

What You’ll Bring

- Possesses an ambitious, ready-for-anything mentality, with a strong focus on customer service and satisfaction.

- Demonstrates a positive attitude and a coaching-oriented approach.

- Brings a demonstrated 8+ year history of ceiling construction and on-site experience.

- Maintains a willingness and expectation to operate effectively in a fast-paced environment.

- Holds a strong understanding of construction product specifications, construction documents, and detailed drawings.

- I hold a bachelor's degree.

- Demonstrates excellent communication and interpersonal skills, facilitating effective engagement with diverse stakeholders.

- Displays comfort in presenting complex materials to audiences, supported by strong presentation skills.

- He has experience in managing at least one direct report.

- Possesses strong analytical and problem-solving abilities.

- Demonstrates proficiency in technical documentation and report writing.

- Maintains a consistent dedication to safety and compliance.

- Willing to travel domestically up to 40%, and internationally one to two times per year.

- Willing to be on-site at the office or plant two to three times per week.

Employee Benefits

- Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally.

- World of Wellness Philosophy: We empower you to take charge of your health and well-being. You’ll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness.

- Corporate Social Responsibility: Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world.

- Skills Development: Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted – allowing you to be more versatile and develop a broader skill set.

- Mentorship and development: At Tate, we don’t believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future.

- Culture: We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence.

Tate is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Stay connected with us on LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.