Technical Service Advisor

Job Brief

The Technical Service Advisor maintains and improves plant equipment to ensure safe, reliable, and efficient operations while providing engineering support and promoting safety across sites.

Who We Are

Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives—helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide.

What You’ll Do

Position Overview:

As a Technical Service Advisor for manufacturing plants, you’ll be responsible for maintaining and repairing all fixed assets including pumps, valves, other production-related equipment, storage, and utility systems. Your primary goal will be to ensure the safe, reliable, and cost-effective use of these assets. The position also requires engineering level of technical competency for understanding and capabilities calculation and application of fundamentals.

Key Responsibilities:

- Develop a deep understanding of the site’s business cycle and operations dynamics.

- Identify the contributions of your duties and how they impact the company’s ability to deliver on its promises to customers, employees, and investors.

- Diagnose, repair, and maintain the company’s plant process to ensure safe & reliable use.

- Provide engineering recommendations for best practices in plant operations for manufacturing processes.

- Learn, apply, and accurately update all applicable modules of Manager Plus (or other) maintenance tracking software.

- Provide technical details of all parts and equipment in the plant process to manufacturing plants, ensuring that necessary parts and supplies are readily available and that costs are controlled.

- Assist the operations teams in purchasing parts and supplies needed for repair and maintenance of equipment, aligning with Dyno Nobel’s standard maintenance practices in a cost-effective manner.

- Maintain active and continuous communication with operations managers to effectively manage the parts and equipment.

- Ensure timely processing of all required reporting and receiving.

- Provide guidance, support & training to local site managers, site mechanics and operators, as needed.

- Adhere to all safety procedures and maintain safe working conditions, actively managing safety issues and practicing the Take 5! process using the HAT tool to promote personal responsibility for safety.

- Prioritize the safety of all crew members and others on the site, ensuring that everyone follows all safety and regulatory procedures and practices to create a safe and successful event.

What We’re Looking For:

- Minimum high school diploma, vocational trade school diploma or certification or equivalent. A university engineering degree will be considered an asset

- Proficiency in reading, writing, and speaking English with excellent written and verbal communication skills. Knowledge of French a plus, but not a must.

- Extensive experience (7 to 10 years and above) in operating manufacturing processes and a deep understanding of mechanical fundamentals.

- Familiarity with electrical and fluid handling systems.

- Ability to travel to all provinces in Canada and the USA via both air and land routes about 50% of the time

- Positive attitude, friendly demeanor, and a team player mentality.

Additional Requirements:

- Must pass pre-employment drug & alcohol testing and background screening as a prerequisite for handling explosives.

- Valid driver’s license: ability to operate light vehicles and mobile equipment is an asset.

- Physically fit to perform manual labor and able to work at heights or in confined spaces.

What We Offer:

- Paid vacation time + paid holidays - Health Care + Life insurance + AD&D - RRSP + RPP (after 1 year of continuous employment)

- Employee Assistance Program

- Friendly and supportive coworkers

- Pay Range: $115,000 to $120,000 with a 10% performance bonus

Zero Harm for Everyone Everywhere

Value People – Respect, Recognize & Reward

Think Customer. Everyone. Every day

Treat the Business as our Own

Care for the Community & our Environment

Challenge & Improve the Status Quo

Deliver on our Promises

Women, veterans, members of First Nations, indigenous people, and Métis are strongly encouraged to apply. Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.