Systems Analyst 3

Responsible for maintaining systems and their associated operating systems for computer applications. Conducts analysis, creates system specifications, develops, tests and implements operating systems. Utilizes existing or new technology in the automation of processes. Evaluates software packages and provides recommendations to management.

Provides operational support of the Mainframe, Windows or UNIX computing environment. Responsibilities include hardware installations, upgrades, operating systems and application software installations and upgrades, backup and recovery administration, maintaining users and peripheral equipment, troubleshooting system and application issues. (25-50%) Performs research and makes recommendations for network software and hardware. (25-40%) Provides technical recommendations for information systems operations network environments. Implements modifications to increase system capacity. Compiles records and reports concerning production, machine operations and maintenance. May advise on workflow plans, methods and procedures analysis. Analyzes the results of performance and systems management software and recommends changes to improve processing and utilization. (10-20%) Performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with the user community to understand their security needs and implements procedures to accommodate them. Conducts accurate evaluation of the level of security required. (5-10%) Monitors and responds to complex technical control facility hardware and software problems using a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. (10-15%) Provides guidance and training for less experienced technicians. (5-10%) Provides documentation for the support of information technology processes and procedures. (5-10%) Develops programs to support application and system operations. (5-10%) Provides technical input to assist in development of project planning. (5-10%) Performs additional responsibilities as requested or assigned. (0-5%)

Bachelor's degree in information systems, computer science or related technical field or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) A minimum of two years additional direct related technical experience is required. Five years related experience in Mainframe, Windows or UNIX operating systems support and analysis. Effective oral and written communication skills. Effective analytical and problem-solving skills. Ability to prioritize and handle multiple tasks and projects concurrently.