System Engineer

UDC is seeking a full-time System Engineer

to serve as an enterprise technology professional for the Enterprise Architecture Practice Area, providing technical direction and problem-solving expertise for Geographic Information Systems (GIS) projects.

Location

We anticipate business travel could be up to 50% at times, however the amount may vary depending on client and project requirements.

What you will do

Modernizes and builds on-premise systems, both for UDC and for customers. Serves as an enterprise system subject matter expert by conducting requirements workshops, asking appropriate questions about GIS utility workflows, determining proper system configuration, building comprehensive specification documentation, and addressing problems of performance, scalability, reliability, durability, administration, automation, observability, compatibility, and integration based on requirement specifications by performing the duties and meeting the responsibilities mentioned below.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Essential duties and responsibilities include the following (other duties and responsibilities may also be assigned):

- Provides technical expertise for system design, implementation, assessment, consulting, hosting, and managed service engagements.

- Builds enterprise system solutions based on prescribed architecture designs involving infrastructure provisioning and core software installation and configuration.

- Automates and orchestrates enterprise system solution deployments to support repeatable process development and efficient implementation strategies.

- Creates and manages database solutions, including enterprise geodatabases.

- Ensures enterprise system solutions and deliverables are thoroughly tested, vetted, reviewed, and meet customer expectations.

- Contributes to GIS Enterprise Architecture workshops and related discussions involving utility customers and prepares relevant materials in advance.

- Serves as a member of the UDC Information Technology (IT) team, supporting internal technology needs based on a targeted billable-overhead ratio. This includes setup and administration tasks for managing physical server, storage, network, and appliance infrastructure in UDC datacenters.

- Facilitates technical deliverables for projects and the Practice Area, including requirements gathering, test cases, administration guides, deployment manuals, and other specification documentation related to software, hardware, network, database and enterprise geodatabase, storage, security, integration, and other enterprise components.

- Provides technical guidance and consulting for UDC’s clients to embrace security in their datacenters and educates UDC’s clients on what it takes to create and manage a private network from a network communications and administration standpoint.

- Provides technical enterprise system assistance for software development teams, quality assurance personnel, and training staff when required.

- Creates and executes GIS system tuning and system threshold testing procedures, analyzes resulting performance metrics, and develops recommendations.

- Manages software application licensing and ensures license agreements are followed.

- Trains UDC onshore and offshore personnel to manage GIS infrastructure resources to support managed service engagements.

- Partners with internal staff, business partners, and customers to build relationships and elevate UDC’s presence and reputation in the GIS enterprise system market.

- Serves as a mentor for others interested in enterprise system technologies to assist with knowledge transfer and career growth opportunities.

What we look for from you

- 8-11 years of work experience in enterprise system consulting and large-scale technology projects, preferably for utility customers.

- 3-7 years of work experience in enterprise GIS with a combination of system implementation and system administration.

- Thorough background in deploying, configuring, administering, and supporting Esri ArcGIS products, including ArcGIS Enterprise, ArcGIS Pro, and ArcGIS Online.

- In-depth implementation, configuration, and administration experience with datacenter virtualization and hypervisor platforms such as VMware, Citrix, Hyper-V, and Nutanix.

- Prior experience with configuring enterprise system security solutions as well as a thorough understanding of the related options and best practices.

- Enterprise configuration experience with Graphics Processing Unit (GPU) technologies from major vendors such as NVIDIA and AMD.

- Solid understanding of Layer 4 and Layer 7 load balancing and reverse proxy solutions such as F5 BIG-IP, NGINX, and Citrix ADC (NetScaler).

- Prior experience with Esri and other system monitoring and tuning tools such as ArcGIS Monitor, Dynatrace, and SolarWinds.

- Hands-on experience and demonstrated knowledge of Kubernetes, Docker, microservices, and containerization (including container ingress), as well as proficiency in one or more deployment orchestration concepts and tools such as Puppet, Chef, or Terraform.

In-depth understanding of the concepts, tools, and best practices pertaining to technologies and solutions that involve the following types of resources for private cloud, on-premise, and hybrid environments:

- Competent with managing enterprise applications including Microsoft Office 365 (including SharePoint), Azure DevOps, Citrix, and VMware vSphere.

- Ability to provide technical GIS enterprise system expertise through system design, implementation, assessment, consulting, and managed service engagements.

- Capacity to review and interpret a customer’s requirements and build a GIS enterprise system solution to meet those requirements in a timely manner.

- Demonstrated hands-on experience with enterprise system technologies that involve the following types of resources for private cloud, on-premise, and hybrid environments:

- Virtual servers and Virtual Desktop Infrastructure (VDI).

- Virtual Local Area Networks (VLANs), firewalls, and security policies.

- Identity and Access Management (IAM).

- Network and application load balancers and other reverse proxies.

- Private and public Domain Name Services (DNS).

- Virtual Private Networks (VPN).

- Virtualization platforms such as Citrix Hypervisor or VMware ESXi / vSphere.

- Databases, file shares, and other storage repositories.

- Batch jobs, scheduled processes, automated tasks, and replication.

- High availability, redundancy, clustering, failover, and disaster recovery.

- Proven record of building, configuring, tuning, and supporting GIS enterprise systems in production environments, preferably in the utility industry.

- Aptitude in identifying single points of failure throughout an environment and implementing specific measures to reduce risk of system outages.

- Knowledge of Graphics Processing Unit (GPU) technologies from major vendors such as NVIDIA and AMD.

- Excellent interpersonal, professional, and customer relations skills.

- Excellent written and oral/verbal communication skills with demonstrated proficiency in speaking, writing, and reading by forming complete and proper sentences as well as following grammar and punctuation rules.

- Skilled listener who exhibits patience and has a genuine desire to hear about and solve problems.

- Possesses a high degree of personal and professional integrity.

Education

- Bachelor's Degree from an accredited postsecondary institution in Information Technology, Computer Science, Systems Engineering, Computer Engineering, Computer Networks, or other related discipline.

Certifications

- Active and maintained foundation-level technology certification from at least one major vendor or relevant industry organization such as TOGAF, Microsoft, VMware, Citrix, IBM, Oracle, or Esri, or the ability to become certified within 12 months of employment and continuously renew before expiration.

Frameworks

- Strong PC skills using Microsoft Windows Desktop operating systems.

- Solid foundation using standard MS Office applications (Excel, Word, PowerPoint), Microsoft Visio, and Microsoft Project.

- Familiarity with the pillars and concepts of the Esri Well Architected Framework (WAF) and how it applies to enterprise system projects involving GIS technologies.

Compensation Range

$95,000-$115,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, experience, and location.

Our Benefits (for full-time employees)

- Medical / Dental / Vision

- HSA

- 401K & Employer Match

- Paid Time Off (includes vacation and sick time)

- Parental Leave

- Long Term and Short Term Disability (Employer Paid)

- Basic Term Life and AD&D (Employer Paid)

- Voluntary Term Life and AD&D

- Voluntary Critical Illness Insurance

- Student Loan Repayment Program

- Gym Reimbursement Program

- Paid Volunteer Time

We invite all candidates to apply!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability.